Add office photos
Engaged Employer
i
This company page is being actively managed by
Ernst & Young Team. If you also belong to the team, you
can get access from
here
Ernst & Young
Compare
All Filters
2192 Ernst & Young Jobs
Knowledge Management
Ernst & Young
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
Knowledge Management Analyst
EY s global enterprise technology group provides various enabling services (ERP, infrastructure, platforms, service desk) to assist over 300K employees in creating and delivering solutions and services to Fortune 500, privately held and government-like entities.
Knowledge Management is a sub-function under Enterprise Technology - Service Management. The mission of Knowledge Management function is to improve EY Technology Customer experience by promoting a self service and knowledge sharing culture while ensuring information is easy to find and available just when it s needed.
Your key responsibilities
- Promote validation of content and metadata in knowledge database in conjunction with Product Experts
- Identify, engage and educate Product Experts with KM process and workflow.
- Timely and accurately manage content reviews, approvals and any incoming tasks in line with defined standards and policies.
- Ongoing evaluation of the value added by knowledge to a certain product and portfolio
- Promote improvement to knowledge based on data around knowledge consumption, client feedback and user searches.
- Contribute to ideation and execution of communications aimed to promote knowledge sharing within the ET Community
- Connect with Transition process on onboarding applications. Educate and guide through the onboarding of a given service/application knowledge
Skills and attributes for success
This individual should possess a combination of technical skills, analytical abilities, and leadership attributes
To qualify for the role you must have
- Understanding of ITIL foundation principles
- Preferably, prior experience with Content Managing and/or in a KCS operating environment
- Working experience with ServiceNow, preferably Knowledge module or data analytics
- An ability to engage and influence a community of product experts
- 4 + years experience in content managing and/or service management. Any experience with content editing and socialization is a plus.
- Ability to work on tasks with eye for detail
- Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
- The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
- Basic reporting skills
- Possess innovative mindset by being open to new ideas and works comfortably with global teams
Ideally, you ll also have
- Excellent English language skills (verbal and written),
- Excellent communication, collaboration and basic project management skills
- Good presentation skills with ability to present material clearly and concisely
- Excellent awareness of different cultures and working practices across the regions
- Proven experience in working in, and basic management of, diverse and geographically dispersed teams
- Bachelors degree in Computer Science, Statistics, or a related field.
- KCS Foundation
- ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
- Knowledge on ServiceNow reporting , is an added advantage
What we offer
As part of this role, youll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial and social well-being. Your recruiter can talk to you about the benefits available in your country. Here s a snapshot of what we offer:
- Continuous learning: You ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership : We ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You ll be embraced for who you are and empowered to use your voice to help others find theirs.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Knowledge Manager roles with real interview advice
People are getting interviews at Ernst & Young through
People are getting interviews through
(based on 769 Ernst & Young interviews)
Job Portal
Referral
Campus Placement
Company Website
Recruitment Consultant
Walkin
28%
21%
14%
8%
6%
4%
19% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Ernst & Young are saying
Rating based on 1 Knowledge Manager
review
Anonymous · Management Consulting
in Gurgaon/Gurugram, Haryana
Likes
The work culture was wonderful and seniors were approachable
Dislikes
Not anything specific that I experienced in the two months at EY as a summer intern
Read 1 reviewKnowledge Manager salary at Ernst & Young
reported by
14
employees
with 9-14
years exp.
₹10.5
L/yr - ₹27.6
L/yr
91%
more
than the average Knowledge Manager Salary in India
View more details
What Ernst & Young employees are saying about work life
based on 10.1k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ernst & Young Benefits
View more benefits
Compare Ernst & Young with
Deloitte
Compare
PwC
Compare
EY Global Delivery Services ( EY GDS)
Compare
Accenture
Compare
Cognizant
Compare
TCS
Compare
Amazon
Compare
Wipro
Compare
Capgemini
Compare
IBM
Compare
Compare
Microsoft Corporation
Compare
Infosys
Compare
KPMG India
Compare
Bain & Company
Compare
McKinsey & Company
Compare
BCG
Compare
ZS
Compare
Mercer
Compare
Willis Towers Watson
Compare
Similar Jobs for you
Ernst & Young Kochi Office Locations
Kochi Office
Ernst & Young, 9th Floor, ABAD Nucleus,, NH - 49, Maradu
Kochi
Kerala 682304
Kerala 682304
Kochi Office
5th Floor, Software Development Block
Athulya IT Complex, Infopark
Kusmagiri
Kakkanad
Kochi
Kochi
682030
682030
Share an Interview