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2320 Ernst & Young Jobs
Knowledge Management
9-14 years
₹ 10.5 - 27.6L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Knowledge Management
Ernst & Young
posted 26d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Promote validation of content and metadata in knowledge database in conjunction with Product Experts
- Identify, engage and educate Product Experts with KM process and workflow.
- Timely and accurately manage content reviews, approvals and any incoming tasks in line with defined standards and policies.
- Ongoing evaluation of the value added by knowledge to a certain product and portfolio
- Promote improvement to knowledge based on data around knowledge consumption, client feedback and user searches.
- Contribute to ideation and execution of communications aimed to promote knowledge sharing within the ET Community
- Connect with Transition process on onboarding applications. Educate and guide through the onboarding of a given service/application knowledge
This individual should possess a combination of technical skills, analytical abilities, and leadership attributes
- Understanding of ITIL foundation principles
- Preferably, prior experience with Content Managing and/or in a KCS operating environment
- Working experience with ServiceNow, preferably Knowledge module or data analytics
- An ability to engage and influence a community of product experts
- 3 + years experience in content managing and/or service management. Any experience with content editing and socialization is a plus.
- Ability to work on tasks with eye for detail
- Good knowledge of IT Services functions and their responsibilities and strong analytical and problem-solving ability
- The ability to work and team effectively with business, management personnel, and diverse and geographically dispersed teams
- Basic reporting skills
- Possess innovative mindset by being open to new ideas and works comfortably with global teams
- Excellent English language skills (verbal and written),
- Excellent communication, collaboration and basic project management skills
- Good presentation skills with ability to present material clearly and concisely
- Excellent awareness of different cultures and working practices across the regions
- Proven experience in working in, and basic management of, diverse and geographically dispersed teams
- Bachelors degree in Computer Science, Statistics, or a related field.
- KCS Foundation
- ITIL v3 or v4 Foundation training, or higher level of ITIL Certification.
- Knowledge on ServiceNow reporting , is an added advantage
Employment Type: Full Time, Permanent
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Rating based on 1 Knowledge Manager
review
Anonymous · Management Consulting
in Gurgaon/Gurugram, Haryana
The work culture was wonderful and seniors were approachable
Not anything specific that I experienced in the two months at EY as a summer intern
Read 1 reviewKnowledge Manager salary at Ernst & Young
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