- Develop and implement a comprehensive digital strategy in alignment with the organizations objectives and IT service centers needs.
- Lead and manage a team responsible for quality assurance, project management, and assurance services, ensuring efficient and effective operations.
- Drive continuous improvement initiatives to enhance the delivery of IT services, streamline processes, and optimize resource utilization.
- Establish and maintain robust quality assurance processes and standards to uphold service excellence and meet regulatory requirements.
- Oversee project management activities, including resource allocation, scheduling, risk management, and timely project delivery.
- Collaborate with cross-functional teams to identify and address operational challenges and opportunities for innovation.
- Provide strategic guidance and support to Digital Technology Centers leadership, fostering a culture of performance excellence and continuous learning.
- Proven experience in effectively leading and developing high-performing teams, with a focus on coaching, mentoring, and fostering a collaborative and inclusive work culture.
- Strong leadership skills with the ability to inspire, motivate, and empower team members to achieve individual and collective goals.
- Demonstrated success in building and maintaining a cohesive team, promoting accountability, and cultivating a culture of continuous learning and professional growth.
- Experience in setting clear performance expectations, providing constructive feedback, and recognizing and rewarding team achievements.
- Ability to effectively manage team dynamics, resolve conflicts, and promote open communication within the team and across functional areas.
Qualifications :
- 10-14 years of overall experience
- Excellent communication, coordination, and team leadership skills
- Tier 1 / Tier
Employment Type: Full Time, Permanent
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