GSA-F&B Service

Company Description

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.



About The Role :

Perform opening/closing side duties as assigned and set all tables according to standards and procedures

Deliver F&B services in accordance to departmental standards and procedures

Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation

Greet all patrons warmly upon arrival at the door and escort them to the table

Ensure that all food & beverage are served according to service standard

Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)

Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature

Try to remember individual patron’s names and their preferences to extend a personalized service

Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full

Thank all patrons for patronizing the outlet upon their departure

Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area

Collect food and beverage supply requisition, ensure that the stock collected is as per requisition

Report any complaints, incidents or other irregularities to management

Assist other Food & Beverage outlets with their operations during peak times or when required

Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features

Qualifications

 Knowledge and Experience 

Secondary / High school education/ Graduation

Additional certification(s) in Food & Beverage will be an advantage

Good reading, writing and oral proficiency in English language

Ability to speak other languages and basic understanding of local languages will be an advantage

Minimum 1 Years ofexperience.

 Competencies 

Good communication and customer contact skills

Service oriented with an eye for details

Ability to work effectively and contribute in a team

Self-motivated and energetic

Must be well-presented and professionally groomed at all times.