Guest Service Associate - Front Office

Company Description

As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!

About The Role :

Assist guests with check in and checkout, as well as other cashiering duties

Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary

Welcome guests on arrival, register and issue room keys according to departmental standards and procedures

Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival

Liaise closely with other relevant departments to ensure that guests requests and needs are met

Update and maintain repeat guest history system

Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue

Handle guests’ complaints and comments tactfully and efficiently

Handling guests’ mails, messages, and answering of phone calls

Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed

Be vigilant in regard to in-house credit matters and act upon any discrepancies

Alert Security or Duty Manager of suspicious looking person(s) / articles