Guest Service Associate - Front Office

About The Role :
We are excited to welcome a friendly and professional Guest Service Associate to join our Front Office team in Gandhinagar, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional customer experiences and maintaining the high standards of our hotel.

Warmly greet and welcome guests upon arrival, providing a positive first impression of our hotel

Efficiently manage the check-in and check-out processes, ensuring a smooth and pleasant experience for all guests

Handle guest inquiries, requests, and complaints promptly and professionally, always striving to exceed expectations

Maintain accurate guest records and room status information using our hotel management software

Collaborate closely with other departments to address guest needs and resolve issues

Process payments and manage cash transactions accurately

Assist with reservations, including booking rooms and answering questions about hotel amenities and services

Maintain the cleanliness and organization of the front desk area

Stay informed about local attractions, events, and services in Gandhinagar to provide knowledgeable recommendations to guests

Ensure compliance with hotel policies, procedures, and safety regulations

Participate in team meetings and training sessions to continuously improve service quality

Qualifications

Hotel Management degree or equivalent qualification in hospitality

Previous experience in customer service, preferably in a hotel or resort setting

Excellent communication and interpersonal skills, with the ability to interact professionally with guests from diverse backgrounds

Strong problem-solving abilities and a proactive approach to addressing guest concerns

Meticulous attention to detail and exceptional organizational skills

Ability to multitask efficiently in a fast-paced environment

Proficiency in hotel management software and basic computer skills

Fluency in English; knowledge of additional languages is a plus

Flexibility to work in shifts, including evenings, weekends, and holidays

Team-oriented mindset with a willingness to collaborate across departments

Professional appearance and a positive, enthusiastic attitude

Ability to stand for extended periods and assist with luggage when necessary

Knowledge of local attractions and services in Gandhinagar, India

Additional Information
"Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities.
Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."