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Accor Hospitality

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4.7

based on 75 Reviews

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907 Accor Hospitality Jobs

Concierge Ambassador

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

Udaipura

Concierge Ambassador

Accor Hospitality

posted 13hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Salesforce Hotel Management Transportation Hospitality Hospitality Management

+ 4 more

Job Description


About The Role :
  • Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.
  • Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.
  • Maintain a network of service providers for the efficient conduct in coordinating guest requirements.
  • Ensure availability of printed materials such as brochures of local attractions, sister hotels, restaurants, city maps, etc. which may be handed over to guests.
  • Manage the facilitation of guest request relating to dining activities (both inside and outside of hotel), shows, recreation, tours, transport, florists, doctor, dentist, child care and any other services which are not available at the hotel.
  • Respond to queries positively.
  • Develop guest preference records and guest history.
  • Follow through all endorsements at the concierge and ensure completion.
  • Ensure that all luggage, messages, parcels, etc. are handled, delivered, retrieved or stored efficiently.
  • Be transparent and responsible on matters involving finances.
  • Maintain absolute integrity and trustworthiness in the team.
  • Promote and follow a safe work environment.
  • Promote and lead a service driven, results driven work environment.
  • Follow departmental SOP’s (Standard Operating Procedures) including all safety policies.
  • Other duties as assigned.

    • Qualifications
  • Exceptional customer service skills
  • Strong problem-solving abilities
  • Ability to work flexible hours, including weekends and holidays
  • Discretion and professionalism in handling confidential information

    • Additional Information
  • Bachelor’s degree in Hospitality Management or related field preferred.
  • Proven experience in a customer service role, preferably in hospitality or a luxury service environment.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to multitask and remain calm under pressure.
  • Knowledge of the local area and its attractions is a plus.
  • Proficient in Microsoft Office Suite and property management systems.

    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Ambassador roles with real interview advice

    People are getting interviews at Accor Hospitality through

    (based on 7 Accor Hospitality interviews)
    Job Portal
    Campus Placement
    Walkin
    58%
    14%
    14%
    14% candidates got the interview through other sources.
    Moderate Confidence
    ?
    Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

    What people at Accor Hospitality are saying

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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