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Accor Hospitality

Compare

4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Service Associate - Front Office

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Chennai

Guest Service Associate - Front Office

Accor Hospitality

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Java Hospitality Front Office

+ 7 more

Job Description

Company Description

Accoris the leading Augmented Hospitality hotel group offering unique and meaningful experiences in more than 5100 hotels across 110 countries.

An opportunity to be with world’s preferred hospitality company.

Captivating and rewarding experience working along side passionate professionals

Range of exclusive Heartist Benefits

About The Role :

Prime Function:

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Operational Management

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Ensure quality in all aspects of the job.

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of

the post.

Adhere to the Procedures & Standards Manual.

Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

Liaise with Housekeeping for the Room Status.

Handle additional responsibilities as and when delegated by the Management.

Qualifications

Hotel Management Degree and other relevant qualifications

Employment Type: Full Time, Permanent

Read full job description

Prepare for Guest Service Associate roles with real interview advice

What people at Accor Hospitality are saying

5.0

Rating based on 1 Guest Service Associate review

Anonymous · Food, Beverage & Hospitality in Bangalore / Bengaluru

Likes

Good but some times it will be f ucked up

Salary - Good

+6 more

Dislikes

Didn't have more staff when I was there

Read 1 Guest Service Associate review

Guest Service Associate salary at Accor Hospitality

reported by 4 employees

₹2 L/yr - ₹2.9 L/yr

14% more than the average Guest Service Associate Salary in India

View more details

What Accor Hospitality employees are saying about work life

based on 75 employees

62%

51%

48%

81%

Flexible timing

Rotational Shift

No travel

Day Shift

View more insights

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