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Accor Hospitality

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4.7

based on 75 Reviews

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623 Accor Hospitality Jobs

Guest Service Associate - Front Office

AAPC India Hotel Management Pvt. Ltd.

 · 

4.7

 based on 75 Reviews

2-4 years

Chennai

Guest Service Associate - Front Office

Accor Hospitality

posted 10hr ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Customer Service Hotel Management Java Hospitality Front Office

+ 7 more

Job Description



About The Role :

 Prime Function: 

  • Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
  • Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of  the hotel  should be brought to the attention of the Management.
  • Responsible for INTERREACT.


    •  Key Responsibilities: 

     People Management 

  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.


    •  Financial Management 

  • Identify optimal, cost-effective use of the resources and educate the team on the same.


    •  Operational Management 

  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office log book and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift, smooth, professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquet and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Carry out other duties which naturally fall within the reasonable expectations of

    • the post.
  • Adhere to the Procedures & Standards Manual.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.


    •  Hygiene / Personal safety / Environment: 

  • Ensures that the workplace and storage areas remain clean and tidy
  • Respects the instructions and safety guidelines for the equipment (s)he uses
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Ibis ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.



    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Guest Service Associate roles with real interview advice

    People are getting interviews at Accor Hospitality through

    (based on 7 Accor Hospitality interviews)
    Job Portal
    Campus Placement
    Walkin
    58%
    14%
    14%
    14% candidates got the interview through other sources.
    Moderate Confidence
    ?
    Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

    What people at Accor Hospitality are saying

    5.0
     Rating based on 1 Guest Service Associate review

    Likes

    Good but some times it will be f ucked up

    Dislikes

    Didn't have more staff when I was there

    Read 1 review

    Guest Service Associate salary at Accor Hospitality

    reported by 4 employees
    ₹2 L/yr - ₹2.9 L/yr
    14% more than the average Guest Service Associate Salary in India
    View more details

    What Accor Hospitality employees are saying about work life

    based on 75 employees
    62%
    51%
    48%
    81%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Accor Hospitality Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Team Outings
    Soft Skill Training +6 more
    View more benefits

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