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Accor Hospitality

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4.7

based on 75 Reviews

912 Accor Hospitality Jobs

Guest Service Associate Front Office

AAPC India Hotel Management Pvt. Ltd.

4.7

based on 75 Reviews

2-4 years

Kolkata

Guest Service Associate Front Office

Accor Hospitality

posted 14d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Java Hospitality Front Office Front Desk

+ 7 more

Job Description

About The Role :

Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors

Maintain high standards of customer services at the reception desk so that customers’ expectations are consistently exceeded.

Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.

Any matter which may affect the interests of Novotel Kolkata Hotel & Residences should be brought to the attention of the Management.

Ensure quality and appropriateness of customer service provided.

To maintain Front Office log book and shift reports.

Respond to inquiries and resolve problems in an effective manner.

Ensure all guests receive a swift, smooth, professional and friendly check in and check out

Ensure quality in all aspects of the job.

Maintain record of all banquet and any other functions in the hotel.

Liaise with other departments for the resolution of day-to-day administrative and operational issues.

Carry out other duties which naturally fall within the reasonable expectations of the post.

Adhere to the Procedures & Standards Manual.

Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.

Employment Type: Full Time, Permanent

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