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AM Concierge
Accor Hospitality
posted 16hr ago
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Flexible timing
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Job Description
Company Description
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Job Description
As AM Concierge, you will play a pivotal role in creating unparalleled guest experiences by leading our Concierge team in providing exceptional service and personalized recommendations to our guests.
Key Responsibilities:
- Lead and manage the Concierge team to ensure exceptional guest service delivery and guest satisfaction.
- Develop and implement standard operating procedures for the Concierge department, ensuring consistency in service delivery.
- Maintain a deep knowledge of local attractions, restaurants, transportation options, and other points of interest to provide personalized recommendations and assistance to guests.
- Handle guest inquiries, requests, and complaints promptly and professionally, ensuring resolution to the guests satisfaction.
- Build and maintain strong relationships with local businesses and service providers to enhance the guest experience and secure special arrangements or services for guests.
- Oversee the Concierge desk operations, including staffing, scheduling, and training to ensure high performance and efficiency.
- Monitor and maintain guest service standards, continuously seeking opportunities for improvement and innovation.
- Collaborate with other departments, such as Front Office, Sales, and Food Beverage, to coordinate guest services and enhance the overall guest experience.
- Stay updated on industry trends, technologies, and best practices in guest services and incorporate them into the departments operations as appropriate.
Qualifications
- Bachelors degree in Hospitality Management, Business Administration, or related field preferred.
- Minimum of 3 years of experience in a similar role, preferably in a luxury hotel environment.
- Strong leadership and managerial skills, with the ability to inspire and motivate a team.
- Excellent communication and interpersonal skills, with the ability to build rapport and establish trust with guests and colleagues.
Employment Type: Full Time, Permanent
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based on 75 employees
Flexible timing
Rotational Shift
No travel
Day Shift
Accor Hospitality Benefits
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