Guest Service Associate - F&B Service

Company Description

 Grand Mercure Vadodara Surya Palace , a premier hotel boasting  146  luxurious rooms and a prime location at the heart of city.  Grand Mercure Vadodara Surya Palace  is Accor's first luxury business hotel in the heart of Vadodara. The hotel boasts of the largest number of rooms and flexible banquet space of up to 19,000 sq. ft. totally with multiple breakout halls. The  Grand Mercure Vadodara Surya Palace  hotel is ideal for big weddings and corporate events and conferences alike. The hotel is a mere 2 min drive from the railway station and 10 min drive from the airport. The world's tallest statue - Statue of Unity is a 90 min drive. UNESCO site - Champaner is 50km. The hotel is strategically located at Sayajigunj & is well connected with major industrial zones in Halol, Savli, Makarpura, Jambusar, Karjan, Nandesari. UNESCO world heritage site - Champaner & Pavagadh is 50km and Laxmi Vilas Palace is a 5 min. drive. Street shopping areas like Juna bazaar and Khanderao market within a close drive from the hotel. Well-known hospitals like Sterling, HCG Cancer Centre, Sunshine Global, Baroda Heart and others are within 15 mins driving distance from the hotel.

For More details please visit :Hotel in Vadodara - Grand Mercure Vadodara Surya Palace - ALL (accor.com)

About The Role :

 Operational 

To provide courteous, professional, efficient and flexible service at all times.

To perform all duties and tasks in the assigned place of work

To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.

To be fully conversant with all services and facilities offered by the hotel.

To perform opening and closing procedures established for the place of work as assigned.

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

To ensure that the place of work and surrounding area is kept clean and organized at all times.

To monitor operating supplies and reduce spoilage and wastage.

To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

Qualifications

Bachelors Degree or Equivalent degree in Hotel / Hospitality industry is a must.

Strong operational technical knowledge Outstanding personality and unmatched levels of energy, enthusiasm and commitment.

Excellent multi tasking, problem solving, service orientation and interpersonal team skills Displays high level of flexibility,initiative, sincerity and team work