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Eternal Limited Engineer- Customer Support Interview Questions and Answers for Experienced

Updated 29 Apr 2024

Eternal Limited Engineer- Customer Support Interview Experiences for Experienced

1 interview found

I applied via Recruitment Consultant and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. If the customer is very irate and he is speaking profanity,how will you deal with them?
  • Ans. 

    Remaining calm and empathetic, I would listen to the customer, apologize for their frustration, and assure them that I am there to help.

    • Stay calm and composed

    • Listen actively to the customer's concerns

    • Apologize sincerely for their frustration

    • Assure them that their issue will be resolved

    • Avoid taking their profanity personally

    • Offer solutions or alternatives

    • If necessary, escalate the issue to a supervisor

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I feel confidence in every single step is the key to success and the way you speak with customer with fluency and with good communication skills will lead you to greater heights.

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
No response
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(5 Questions)

  • Q1. Hello good morning what is your name
  • Ans. Hi mam my name is Naseem
  • Answered Anonymously
  • Q2. Which your experience
  • Ans. My experience in 12 years and 6 months
  • Answered Anonymously
  • Q3. Which jaboul in expected
  • Ans. I am tele calling job interested vice process and customer support
  • Answered Anonymously
  • Q4. Telecalling job roll in main skills
  • Ans. Telecalling first important listening skills and customer handling customer good talking to with me
  • Answered Anonymously
  • Q5. How we are the handling talk to customers
  • Ans. 

    We handle customer interactions through various channels and prioritize effective communication.

    • We have a dedicated customer support team that is trained to handle customer inquiries and concerns.

    • We use multiple communication channels such as phone, email, and live chat to interact with customers.

    • We prioritize active listening and empathy to understand customer needs and provide appropriate solutions.

    • We maintain a know...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Work from home
telecalling customer support
Please available
I am one need job telecalling I am hard worker

I applied via LinkedIn and was interviewed in Oct 2021. There were 4 interview rounds.

Round 1 - Coding Test 

Write a coding in any programming language?

Round 2 - Technical 

(1 Question)

  • Q1. How many programming languages do you know?
  • Ans. 

    I am proficient in 5 programming languages.

    • Proficient in Java, Python, C++, JavaScript, and SQL

    • Experience in developing web applications using JavaScript and Python frameworks

    • Familiarity with database management using SQL

    • Ability to quickly learn and adapt to new programming languages

    • Strong problem-solving skills

  • Answered by AI
Round 3 - Aptitude Test 

Average compound interest

Round 4 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Test coding skill to our clients and that to
Test your body language
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - assesment 

(2 Questions)

  • Q1. Multiple choice questions
  • Q2. Aptitude
Round 2 - HR 

(1 Question)

  • Q1. Personal introduction

Interview Preparation Tips

Interview preparation tips for other job seekers - nothing not applicable

I applied via Job Portal and was interviewed before Oct 2020. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Data structure
  • Q2. Java concepts
  • Q3. Handson coding

Interview Preparation Tips

Interview preparation tips for other job seekers - Get handson in any language but be confident

I applied via Company Website and was interviewed in Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Fibonacci series, Prime function, linked lisk value access, query

Interview Preparation Tips

Interview preparation tips for other job seekers - First a test based on amcat. Followed by two technical interview. First Tech Interview basis and overview of you concept of ds and algo will ne asked. In second Tech interview indepth concept of topics such as arrays, linked list, os,algo, etc will be asked. Prepare ds and algo concept, dbms query & concept, internet basis such as protocols, methods,etc.

Best of luck

I appeared for an interview in Aug 2017.

Interview Questionnaire 

7 Questions

  • Q1. Implement Merge Sort.
  • Ans. 

    Merge Sort is a divide and conquer algorithm that sorts an array by dividing it into two halves, sorting them separately, and then merging the sorted halves.

    • Divide the array into two halves

    • Recursively sort the two halves

    • Merge the sorted halves

  • Answered by AI
  • Q2. Given a BST containing distinct integers, and a number ‘X’, find all pairs of integers in the BST whose sum is equal to ‘X’.
  • Ans. 

    Find pairs of integers in a BST whose sum is equal to a given number.

    • Traverse the BST and store the values in a hash set.

    • For each node, check if (X - node.value) exists in the hash set.

    • If yes, add the pair (node.value, X - node.value) to the result.

    • Continue traversal until all nodes are processed.

  • Answered by AI
  • Q3. Given a set of time intervals in any order, merge all overlapping intervals into one and output the result which should have only mutually exclusive intervals.
  • Ans. 

    Merge overlapping time intervals into mutually exclusive intervals.

    • Sort the intervals based on their start time.

    • Iterate through the intervals and merge overlapping intervals.

    • Output the mutually exclusive intervals.

    • Example: [(1,3), (2,6), (8,10), (15,18)] -> [(1,6), (8,10), (15,18)]

  • Answered by AI
  • Q4. What are the different types of hashing? Suggest an alternative and a better way for Linear Chaining.
  • Ans. 

    Different types of hashing and alternative for Linear Chaining

    • Different types of hashing include division, multiplication, and universal hashing

    • Alternative for Linear Chaining is Open Addressing

    • Open Addressing includes Linear Probing, Quadratic Probing, and Double Hashing

  • Answered by AI
  • Q5. Implement AVL Tree.
  • Ans. 

    An AVL tree is a self-balancing binary search tree where the heights of the left and right subtrees differ by at most one.

    • AVL tree is a binary search tree with additional balance factor for each node.

    • The balance factor is the difference between the heights of the left and right subtrees.

    • Insertion and deletion operations in AVL tree maintain the balance factor to ensure the tree remains balanced.

    • Rotations are performed ...

  • Answered by AI
  • Q6. Minimum number of squares whose sum equals to given number n.
  • Ans. 

    Find the minimum number of squares whose sum equals to a given number n.

    • Use dynamic programming to solve the problem efficiently.

    • Start with finding the square root of n and check if it is a perfect square.

    • If not, then try to find the minimum number of squares required for the remaining number.

    • Repeat the process until the remaining number becomes 0.

    • Return the minimum number of squares required for the given number n.

  • Answered by AI
  • Q7. Insertion sort for a singly linked list.
  • Ans. 

    Insertion sort for a singly linked list.

    • Traverse the list and compare each node with the previous nodes

    • If the current node is smaller, swap it with the previous node

    • Repeat until the end of the list is reached

    • Time complexity is O(n^2)

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: There were 2 coding questions (no penalty for wrong submission) and 20 Multiple Choice Questions(with negative marking). We were given 90 minutes to solve them. MCQs were based on Data Structures, OS, CN, C outputs, OOP etc.
Tips: Experience in Competitive Programming might help in solving coding questions. No constraints were mentioned and detailed Instructions related to problem were stated vaguely. So code carefully.
Duration: 1 hour 30 minutes
Total Questions: 22

Round: Technical Interview
Experience: The interviewer asked me to introduce myself and a brief introduction of the projects that I have done. She first asked me questions related to my project. After that she moved on to the data structures part.
Tips: Take your time to approach the problems and if the question is not clear ask the interviewer to explain it again.

Round: Technical Interview
Experience: The interviewer asked me about how my previous round went. After that, he asked me to introduce myself and a brief introduction of the projects that I have done. He first asked me a few questions related to my project. Then he moved on to the data structures part. In this round the interviewer gave me strict time limit for coding the solution on paper for each problem and as soon as I was done coding he gave me 2-3 minutes every time to find errors and debug my code.
Tips: Do not panic even if the interviewer sets time limit while solving problems. If the question is not clear ask the interviewer to explain it again.

College Name: The LNM Institute Of Information Technology, Jaipur

Skills evaluated in this interview

I applied via Referral and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Technical round: sql questions on joins, aggregate functions, window functions etc.

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazon usually focuses on questions involving their 14 leadership principles (available on internet)
Preparing answers around these LPs will help you both in converting the interviews as well as during internal movement.

Interview Questionnaire 

3 Questions

  • Q1. General HR questions, some based on the CV
  • Q2. A marketing specific question
  • Q3. Weight of an aircraft
  • Ans. 

    The weight of an aircraft is crucial for its performance and safety.

    • The weight of an aircraft includes the weight of the aircraft itself, fuel, passengers, cargo, and any other equipment on board.

    • The weight of an aircraft is measured in pounds or kilograms.

    • The weight of an aircraft affects its takeoff and landing performance, as well as its fuel efficiency and range.

    • Aircraft manufacturers provide maximum takeoff and la...

  • Answered by AI

Interview Preparation Tips

Round: Test
Experience: The test basically tests your ability to solve questions as quickly as possible as it's a 60 minute test for 60 questions. The level of difficulty is pretty decent, so one just needs to be focused right from the beginning. English can trouble a bit, so some practice in English sections is also advisable.
Tips: Prepare from Arun Sharma Quantitative Aptitude and Logical Reasoning for CAT. It's a wholesome book and has enough questions to practice and build concepts. Join a test series so that you get a timed analysis of your performance, the ability to skip tough questions and to score as many marks as possible.

Round: Group Discussion
Experience: It went pretty well. We had a great discussion. The approach was to list out all the problems one by one and think of probable solutions for each of them. During this, general group dynamics should be taken in consideration. Respect the views and thoughts of other people. Add value to the discussion by thinking critically and bringing new content every now and then. Always be specific and speak to the point.
Tips: Read. Read and Read.
Follow google news, read relevant articles in newspapers, magazines, social media sites or any other place.
Follow Quora, It'a an amazing source to boost your knowledge around any topic.

Round: HR Interview
Experience: Be spontaneous, little humorous and lastly very confident. Communication skills improve with time, so start as early as possible. Take part in discussions. Speak up !
Tips: Have a sound knowledge about the industry and the company. They just check your approach. So be very clear and critical on the approach. Have good reasons to back what ever you present. Rest will be fine.

Round: Guesstimate Interview
Experience: A very commonly asked guesstimate problem. Ask as many questions as possible to clear out the situation for yourself and get enough hints to solve the problem. Break it down into smaller sections and solve each section individually.
Tips: Follow "case in point", Analytics Vidya and similar blogs and websites to practice more and more guesstimates.

General Tips: There are so many opportunities. You just need one. Be focused on that ONE.
Skill Tips: Take part in discussions among your friends. Read books and quora to get more content. Practice as many questions as possible for aptitude. Discuss problems and have critical analysis sessions to understand things with a company's perspective.
Skills: Communication , Aptitude, Business Acumen
College Name: IIT GUWHATI
Motivation: To learn the operations and Logistics of the e-commerce industry.
Funny Moments: There will be many while you'll be preparing with your friends. :D
All the best.

Interview Questionnaire 

1 Question

  • Q1. What do u want us to do fr u??
  • Ans. 

    I want you to provide me with challenging software development projects that will help me grow as a developer.

    • Challenging projects that will push my skills to the limit

    • Opportunities to learn new technologies and programming languages

    • Collaborative work environment with experienced developers

    • Clear communication and feedback on my work

    • Opportunities for career growth and advancement

  • Answered by AI

Interview Preparation Tips

Round: Technical Interview
Experience: Pay me high!!
Tips: Never say something like that!!

Skill Tips: Develop codes
Skills: Programming
College Name: IIT BOMBAY

Eternal Limited Interview FAQs

How many rounds are there in Eternal Limited Engineer- Customer Support interview for experienced candidates?
Eternal Limited interview process for experienced candidates usually has 1 rounds. The most common rounds in the Eternal Limited interview process for experienced candidates are One-on-one Round.

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