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Xpheno Technical Support Consultant Interview Questions and Answers for Experienced

Updated 24 Jun 2024

Xpheno Technical Support Consultant Interview Experiences for Experienced

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Please Describe yourself
  • Ans. 

    I am a dedicated and experienced IT Support Engineer with a passion for solving technical issues and providing excellent customer service.

    • Experienced in troubleshooting hardware and software problems

    • Proficient in network configuration and troubleshooting

    • Strong knowledge of operating systems such as Windows and Linux

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and meet deadlines

    • P...

  • Answered by AI
  • Q2. Your last organization and responsibilities
  • Ans. 

    I worked as an IT Support Engineer at XYZ Company.

    • Provided technical support to employees for hardware and software issues

    • Troubleshot and resolved network connectivity problems

    • Installed and configured computer systems and software

    • Managed user accounts and permissions

    • Performed regular system maintenance and updates

    • Assisted in the implementation of IT projects

    • Created and maintained documentation for IT processes and proc

  • Answered by AI
  • Q3. What is your Last package
Round 3 - Technical 

(4 Questions)

  • Q1. What is ip and its types
  • Ans. 

    IP stands for Internet Protocol. It is a set of rules that governs the communication between devices over the internet.

    • There are two types of IP addresses: IPv4 and IPv6

    • IPv4 addresses are 32-bit numbers and are written in the form of four decimal numbers separated by dots

    • IPv6 addresses are 128-bit numbers and are written in the form of eight groups of four hexadecimal digits separated by colons

    • IP addresses are used to ...

  • Answered by AI
  • Q2. What is Printer spooler
  • Ans. 

    Printer spooler is a software program that manages all print jobs sent to a printer.

    • It manages the order of print jobs in the queue.

    • It sends print jobs to the printer when it's ready.

    • It allows multiple users to print to the same printer.

    • It can be restarted or stopped to clear print jobs or fix issues.

    • Examples of printer spooler software include CUPS for Linux and macOS, and the Print Spooler service for Windows.

  • Answered by AI
  • Q3. What is outlook pop3 and smtp
  • Ans. 

    Outlook POP3 and SMTP are protocols used for sending and receiving emails in Microsoft Outlook.

    • POP3 (Post Office Protocol version 3) is used for receiving emails from a mail server.

    • SMTP (Simple Mail Transfer Protocol) is used for sending emails to a mail server.

    • POP3 and SMTP settings are required to configure email accounts in Outlook.

    • POP3 and SMTP ports are used to establish a connection between Outlook and the mail s...

  • Answered by AI
  • Q4. General desktop support questions
Round 4 - Technical 

(3 Questions)

  • Q1. What is ssd and its types?
  • Ans. 

    SSD stands for Solid State Drive. It is a type of storage device that uses flash memory to store data.

    • SSDs are faster and more reliable than traditional hard disk drives (HDDs).

    • There are two main types of SSDs: SATA and NVMe.

    • SATA SSDs are more affordable and have slower read/write speeds compared to NVMe SSDs.

    • NVMe SSDs are faster and more expensive than SATA SSDs.

    • SSDs are commonly used in laptops, desktops, and servers

  • Answered by AI
  • Q2. How can troubleshoot the system when system restarting continuously
  • Ans. 

    To troubleshoot a system that is restarting continuously, you can follow these steps:

    • Check for hardware issues such as overheating or faulty components

    • Verify if any recent software or driver updates have caused the issue

    • Examine the system logs for any error messages or patterns

    • Test the system in safe mode to determine if a third-party application is causing the problem

    • Perform a system restore to a previous stable state

    • ...

  • Answered by AI
  • Q3. What is the BIOS? ...
  • Ans. 

    BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware during the boot process.

    • BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

    • It also provides a set of low-level routines to control the hardware, such as the keyboard, mouse, and hard drive.

    • BIOS settings can be accessed and modified through a setup utility, which ...

  • Answered by AI
Round 5 - Technical 

(2 Questions)

  • Q1. What is DHCP? Ok.....
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network protocol that automatically assigns IP addresses to devices.

    • DHCP is used to simplify network administration by automatically assigning IP addresses to devices.

    • It allows devices to join a network and obtain an IP address without manual configuration.

    • DHCP servers can also assign other network configuration settings such as subnet mask, default gateway, ...

  • Answered by AI
  • Q2. What is DNS port?.....
  • Ans. 

    DNS port is a network port used for DNS communication.

    • DNS port is usually port 53 for both TCP and UDP protocols.

    • It is used for resolving domain names to IP addresses.

    • DNS queries and responses are sent over this port.

    • Firewalls and routers may block or filter DNS traffic on this port.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - All the best and make sure you have already done desktop support questions

Skills evaluated in this interview

Xpheno Interview FAQs

How many rounds are there in Xpheno Technical Support Consultant interview for experienced candidates?
Xpheno interview process for experienced candidates usually has 1 rounds. The most common rounds in the Xpheno interview process for experienced candidates are Technical.
How to prepare for Xpheno Technical Support Consultant interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Xpheno. The most common topics and skills that interviewers at Xpheno expect are Management, Service Desk, Service desk management, Technical Support and Web Technologies.

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