Xpheno Technical Support Consultant Interview Questions and Answers

Q1. How many years of customer service / calling experience do you have.
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Q1. First round is telephonic technical interview.
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Q2. On telephonic conversation they are just asking some simple questions.
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Q1. 2nd round interview taking assistant manager on virtually
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Q2. They ask some moderate questions not to hard.
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Q1. 3rd round interview taking by it manager virtually.
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Q2. They ask some basic questions related to your work.
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Q1. 4th round of interview taking by sr. It manager dhiraj Mishra.
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Q2. He's asking irrelevant questions and demotivate you.
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It was a campus placement aptitude test and They asked General reasoning questions and Grammar based questions

Q1. One of the Senior talent acquisition specialist took My 2nd round interview One on one .. he explained More about the company and how it works
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Q2. What is Your Favourite Subject ?
Ans. 
My favorite subject is psychology.
• I find the study of human behavior and the mind fascinating.

• I enjoy learning about different theories and concepts in psychology.

• I appreciate how psychology can be applied to various aspects of life, such as understanding relationships and improving mental well-being.

• One of my favorite topics in psychology is cognitive psychology, which explores how we think, perceive, and process info...read more
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Q1. Last round was held by Manager and That was by last round before i got offered this job
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Q2. What do u know about HR
Ans. 
HR, or Human Resources, is a field that focuses on managing and developing an organization's workforce.
• HR involves various functions such as recruitment, training, performance management, and employee relations.

• It plays a crucial role in ensuring compliance with labor laws and regulations.

• HR professionals handle employee benefits, compensation, and payroll administration.

• They are responsible for fostering a positive wo...read more
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Q3. What are the Roles of an HR?
Ans. 
The roles of an HR include recruitment, employee relations, training and development, compensation and benefits, and HR administration.
• Recruitment: HR is responsible for attracting and hiring qualified candidates for open positions.

• Employee relations: HR handles employee grievances, conflicts, and ensures a positive work environment.

• Training and development: HR organizes training programs to enhance employee skills and...read more
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Q1. Self introduction
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Q2. What do you know about the process
Ans. 
The talent acquisition process involves sourcing, screening, interviewing, and selecting candidates for job positions.
• Sourcing: Identifying and attracting potential candidates through various channels such as job boards, social media, and referrals.

• Screening: Reviewing resumes and applications to assess candidates' qualifications and fit for the role.

• Interviewing: Conducting interviews to evaluate candidates' skills, e...read more
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Advantages and disadvantage of a topic

IQ checking interview

Q1. About experience & previous company
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