WNS Cloud Solutions Architect Interview Questions and Answers

Genesys architecture is a customer experience platform that provides omnichannel contact center solutions.

• Genesys architecture is designed to provide seamless customer interactions across multiple channels.

• It includes components such as routing, workforce management, and analytics for optimizing customer engagement.

• Genesys solutions can be deployed on-premises, in the cloud, or as a hybrid model.

• The architecture is sca...read more

Genesys can be integrated with third party applications through APIs and connectors.

• Genesys provides APIs for integration with third party applications

• Third party applications can be connected to Genesys using connectors

• Integration allows for seamless data exchange and communication between systems