WNS Interview Questions, Process, and Tips

I have 5 years of experience as a Business Analyst in the IT industry.

• Worked on gathering and analyzing business requirements for various projects

• Conducted stakeholder interviews and facilitated workshops to elicit requirements

• Created detailed functional specifications and use cases

• Collaborated with development teams to ensure requirements were implemented correctly

• Performed data analysis and created reports to support...read more

I am a highly motivated and detail-oriented Business Analyst with a strong background in data analysis and problem-solving.

• I have a Bachelor's degree in Business Administration with a focus on finance.

• I have experience working with cross-functional teams to gather and analyze business requirements.

• I am proficient in using various data analysis tools such as Excel, SQL, and Tableau.

• I have successfully implemented proces...read more

Customer service is the provision of assistance and support to customers before, during, and after purchase.

• Customer service involves understanding the needs and expectations of customers

• It includes effective communication, problem-solving, and conflict resolution skills

• Providing timely and accurate information to customers is crucial

• Going above and beyond to exceed customer expectations can lead to customer loyalty an...read more

I listen to their concerns, empathize with them, and offer a solution to their problem.

• Listen actively to their concerns

• Empathize with their situation

• Offer a solution to their problem

• Apologize for any inconvenience caused

• Follow up to ensure their satisfaction