WNS Back Officer Interview Questions and Answers

Q1. Tell me about your self
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Q2. How was your yesterday day please explain
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Q1. Online typing test
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Q2. Online versent test
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Q1. Tell me about your self
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Q2. How to handle aggressive customer
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Q1. Your introduction
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Q1. Past experience
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Q1. Which company is hiring for back office executive or in marketing sales?
Ans. The virtual question of each and every company a talent and skill but the many more question for executive whatever your hiring for i am interested in all that of category
Answered by Nikhil Panigrahi
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Q2. The company and the community of younger is interested in operating the system?
Ans. Yes the right way of the community as well as the I've interest in such type of job in backoffice or in marketing system
Answered by Nikhil Panigrahi
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Q3. There are so dawn people are still for the fresher you can't hire and that is question of my mind?
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Q1. Hr will ask about yourself and what you know about the company
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Q2. Are you comfortable in rotational shift and all about your resume
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Then hr will share a link in email for aptitude test there are 3 parts 1 is for 15 minutes English grammar then 15 minutes basic knowledge then 5 minutes computer knowledge

Q1. Manger will ask basic questions like do you have space in your home for work and all the things you write in your resume
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Q1. Tell me about yourself
Ans. Hii this is afsar akbar pathan I reside at malad west Abt my qualification i have compleated my hsc in 2016 Abt my work experience i m fresher. There are 5 members in my family my dad is a driver my mom she is a house wife Abt my hobies i love to lisen music
Answered by AFSAR PATHAN
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Q2. What do you understand about BPO and how does it work
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions such as customer service, data entry, and back office support.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core business activities.

• BPO providers can be located domestically or internationally, offering services 24/7 ...read more
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Q1. Self introduction
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Q2. About Bangalore
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Q1. What is customers
Ans. 
Customers are individuals or entities who purchase goods or services from a business.
• Customers play a crucial role in the success of a business by providing revenue.

• Building strong relationships with customers can lead to repeat business and referrals.

• Understanding customer needs and preferences is essential for providing excellent service.

• Examples: A person buying a new phone from a store, a company hiring a catering
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Q1. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving complaints, and providing guidance on products or services.

• It is important to be patient, empathetic, and knowledgeable when dealing with customers.

• Examples of good customer service include prompt responses to queries, personalized interactions, and
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