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Wipro Customer Service Executive Interview Questions, Process, and Tips
Top Wipro Customer Service Executive Interview Questions and Answers
- Q1. Are you double dose vaccinated?
- Q2. How will you handle Customers
- Q3. How comfortable with rotational shifts
Wipro Customer Service Executive Interview Experiences
28 interviews found
Mukesh Sharma
I applied via Approached by Company and was interviewed in Nov 2023. There were 4 interview rounds.
(5 Questions)
- Q1. Introduce yourself?
- Q2. Will you be able to relocate outside your hometown?
- Q3. Are you double dose vaccinated?
- Q4. Are you comfortable with the salary of ₹11500 /- per month?
- Q5. Are you comfortable with the rotational night shifts?
In round 2 several set of questions were provided which included speech test, sentence construction, grammar test and listening to a passage and answering the questions.
(3 Questions)
- Q1. Introduce yourself?
- Q2. What if we reject you?
- Q3. What are your career plans?
Anonymous
(3 Questions)
- Q1. Introduce yourself
- Q2. Talk about any topic for 5 minutes
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
Active listening is crucial to understand customer needs and concerns
Clear and concise language helps avoid misunderstandings
Empathy and patience are key in resolving customer issues
Providing timely and accurate information enhances customer satisfaction
- Q3. Why did you choose our company
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2023. There were 2 interview rounds.
(4 Questions)
- Q1. Tell me about yourself
- Ans. Im XZY from XYX, i have 4 members in my family including myself, I like reading, bike riding and watching movies
- Q2. Tell me about your educational qualifications
- Ans. Im a graduate from Poona University
- Q3. What are your hobbies
- Ans. Reading, watching movies and bike riding
- Q4. What id your family background
- Ans. My father is a business man he has a workshop and my mother is homemaker, my sister is student
Interview Preparation Tips
- Self development
What people are saying about Wipro
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why left your previous job
(1 Question)
- Q1. Not tought its just easy go fir it
Interview Preparation Tips
Wipro interview questions for designations
Bhargav Bejjaram
I applied via Walk-in
(2 Questions)
- Q1. How comfortable with rotational shifts
- Ans.
I am comfortable with rotational shifts.
I have previous experience working in rotational shifts and have adapted well to the changing schedules.
I understand the importance of being flexible and available to assist customers at different times of the day.
I am willing to adjust my personal schedule to accommodate rotational shifts.
I have excellent time management skills and can efficiently plan my day around different sh...
- Q2. Who you handle work stress
Interview Preparation Tips
Get interview-ready with Top Wipro Interview Questions
(3 Questions)
- Q1. Tell me about your self
- Q2. What do you know about this company
- Q3. What is your salary expectation
Interview Preparation Tips
Customer Service Executive Jobs at Wipro
Selected
I applied via Walk-in and was interviewed in Apr 2023. There were 2 interview rounds.
It's just normal aptitude test
(1 Question)
- Q1. To check my technical knowledge
Jhonakey roy
I applied via Naukri.com and was interviewed in Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Work releted question
- Q2. Experiences releted question
- Q3. Parsonal information
Interview Preparation Tips
(3 Questions)
- Q1. The wipro recruitment process generally consists of three rounds of selection.
- Ans.
Wipro Recruitment Process is divided into further steps.
All the Sections of the test are mentioned here.
- Pre- Placement Talk
- Aptitude Test
- Essay Writing
- Coding
- Interview
- Q2. Online assessment round technical interview round hr interview round
- Q3. Wipro technical interview question fresher and experienced
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2022. There were 3 interview rounds.
Simple Aptitude Test
Synonyms, Antonyms,Profit & Loss , Numerical Questions
(2 Questions)
- Q1. Tell Me About Yourself
- Q2. Past experience , Expected Ctc, Last Ctc.
Interview Preparation Tips
(2 Questions)
- Q1. Basic Questions and Knowledge
- Q2. About Business Ideas
(1 Question)
- Q1. Basic Ideas Of Non voice process
- Ans.
Non-voice process refers to customer service that is provided through written communication channels such as email, chat, or social media.
Non-voice processes include email support, chat support, and social media support.
Agents must have strong written communication skills and be able to multitask.
Examples of non-voice processes include responding to customer inquiries via email, resolving issues through chat, and provi...
Interview Preparation Tips
Wipro Interview FAQs
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Wipro Interviews By Designations
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Wipro Customer Service Executive Interview Process
based on 16 interviews
3 Interview rounds
- Resume Shortlist Round
- One-on-one Round
- HR Round
Customer Service Executive Interview Questions from Similar Companies
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Wipro Customer Service Executive Reviews and Ratings
based on 143 reviews
Rating in categories
Kolkata,
Mohali
+50-5 Yrs
₹ 2.25-4 LPA
|
Project Engineer
32.8k
salaries
|  ₹1.8 L/yr - ₹8.2 L/yr |
|
Senior Software Engineer
23.1k
salaries
| ₹5.8 L/yr - ₹23 L/yr |
|
Senior Associate
21.3k
salaries
| ₹0.9 L/yr - ₹5.5 L/yr |
|
Senior Project Engineer
20.4k
salaries
| ₹5 L/yr - ₹19.5 L/yr |
|
Technical Lead
18.7k
salaries
| ₹8.3 L/yr - ₹36.5 L/yr |
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