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Wipro Customer Service Executive Interview Questions, Process, and Tips

Updated 12 Jun 2024

Top Wipro Customer Service Executive Interview Questions and Answers

View all 6 questions

Wipro Customer Service Executive Interview Experiences

28 interviews found

Interview Preparation Tips

Interview preparation tips for other job seekers - I am eagerly awaiting for Opportunity thank you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2022. There were 3 interview rounds.

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
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Interview Preparation Tips

Interview preparation tips for other job seekers - best to start your career as a fresher if you are not placed on campus best way to join and the later change your stream

I applied via Naukri.com and was interviewed in Feb 2022. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Most common questions is tell me something about your self?
Always try share beyond your C.V.Do not share the same information which you are already mentioned on C.V

Wipro interview questions for designations

 Customer Service

 (1)

 Customer Service Associate

 (21)

 Customer Service Representative

 (9)

 Customer Service Manager

 (2)

 Senior Customer Service Associate

 (2)

 Non Voice Customer Service Executive

 (4)

 Customer Executive

 (1)

 Customer Support Executive

 (13)

I applied via Naukri.com and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What is the study you complete
  • Q2. I complete my school study and now I'm A college student

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to say you be confident and complete give Answer for your question

Get interview-ready with Top Wipro Interview Questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and answer it confidently

Customer Service Executive Jobs at Wipro

View all

I applied via Approached by Company and was interviewed before May 2021. There were 3 interview rounds.

Interview Preparation Tips

Topics to prepare for Wipro Customer Service Executive interview:
  • About your location
Interview preparation tips for other job seekers - For job seeker how want to know about interview. And prepare for job at Wipro Ltd. As any of position.

I applied via Naukri.com and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. How crack interview
  • Q2. Why join bps
  • Q3. Why go to customer service

Interview Preparation Tips

Interview preparation tips for other job seekers - Where see your self 5 to 10 year in company

I applied via Campus Placement and was interviewed before Feb 2021. There were 3 interview rounds.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't work here .... Managers only think about their benefit... Incentive is like a bait... How much ever you work, it's apparently never good enough to get incentive

Interview Questionnaire 

1 Question

  • Q1. Quality of a good customer service
  • Ans. 

    Good customer service involves being attentive, empathetic, and efficient in resolving issues.

    • Active listening and understanding the customer's needs

    • Showing empathy and understanding towards the customer's situation

    • Providing efficient and effective solutions to customer issues

    • Being patient and courteous throughout the interaction

    • Following up with the customer to ensure satisfaction

    • Maintaining a positive attitude and pr...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be calm presence of your mind is necessary, don't panic just try and understand what the interviewer's asking you and answer it clear. And keep it short but significant make your point clear so that you don't get trapped in your own answer and don't stutter or stop while you speaking. Whatever you're speaking just be confident even if you think you are going wrong. Confidence is important.
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Wipro Interview FAQs

How many rounds are there in Wipro Customer Service Executive interview?
Wipro interview process usually has 2-3 rounds. The most common rounds in the Wipro interview process are Resume Shortlist, One-on-one Round and HR.
How to prepare for Wipro Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Wipro. The most common topics and skills that interviewers at Wipro expect are Customer Service, Call Center Operations, Inbound Process, BPO Hiring and Telecalling.
What are the top questions asked in Wipro Customer Service Executive interview?

Some of the top questions asked at the Wipro Customer Service Executive interview -

  1. Are you double dose vaccinat...read more
  2. How will you handle Custom...read more
  3. How comfortable with rotational shi...read more

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Wipro Customer Service Executive Interview Process

based on 16 interviews

3 Interview rounds

  • Resume Shortlist Round
  • One-on-one Round
  • HR Round
View more
Wipro Customer Service Executive Salary
based on 451 salaries
₹0.6 L/yr - ₹5 L/yr
At par with the average Customer Service Executive Salary in India
View more details

Wipro Customer Service Executive Reviews and Ratings

based on 143 reviews

3.7/5

Rating in categories

3.8

Skill development

3.7

Work-life balance

3.1

Salary

3.9

Job security

3.9

Company culture

3.2

Promotions

3.6

Work satisfaction

Explore 143 Reviews and Ratings
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