Wipro Customer Service Executive Interview Questions and Answers

Yes, I am double dose vaccinated.

• Yes, I have received both doses of the COVID-19 vaccine.

• Being fully vaccinated helps protect me and others from the virus.

• I made sure to follow the recommended vaccination schedule for full protection.

I will handle customers by actively listening to their concerns, empathizing with their situation, and providing prompt and effective solutions.

• Actively listen to customers to understand their needs and concerns

• Show empathy and understanding towards customers' situations

• Provide prompt and effective solutions to address customers' issues

• Maintain a positive and professional attitude throughout the interaction

• Follow up with customers to ensure their satisfaction

I am comfortable with rotational shifts.

• I have previous experience working in rotational shifts and have adapted well to the changing schedules.

• I understand the importance of being flexible and available to assist customers at different times of the day.

• I am willing to adjust my personal schedule to accommodate rotational shifts.

• I have excellent time management skills and can efficiently plan my day around different shift timings.

• I am aware that rotational shifts may include ...read more

Good customer service involves being attentive, empathetic, and efficient in resolving issues.

• Active listening and understanding the customer's needs

• Showing empathy and understanding towards the customer's situation

• Providing efficient and effective solutions to customer issues

• Being patient and courteous throughout the interaction

• Following up with the customer to ensure satisfaction

• Maintaining a positive attitude and professional demeanor

• Being knowledgeable about the company's...read more

Non-voice process refers to customer service that is provided through written communication channels such as email, chat, or social media.

• Non-voice processes include email support, chat support, and social media support.

• Agents must have strong written communication skills and be able to multitask.

• Examples of non-voice processes include responding to customer inquiries via email, resolving issues through chat, and providing support on social media platforms.

• Non-voice processes...read more