Wipro Senior Service Engineer Interview Questions and Answers

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Q1. Tell me about your self
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries and resolving issues efficiently

• I am a strong communicator and problem-solver

• I am committed to providing excellent service and building positive relationships with customers
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Q2. Tell about our company?
Ans. 
Our company is a leading provider of customer service solutions in the retail industry.
• Founded in 2005

• Headquartered in New York City

• Specializes in providing personalized customer service experiences

• Works with top retail brands such as Macy's and Nordstrom
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Q1. Tell me about yoursel
Ans. 
I am a dedicated and experienced customer service executive with a strong focus on providing exceptional support to customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I have a proven track record of meeting and exceeding customer satisfaction goals

• I am proficient in using CRM systems and have strong com
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Group discussion with very important

Q1. Hai iam nsivaramakrishna thanks for the information contained in this email address
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Q2. I can send today my full profile myself only
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Q3. When Jain job opportunities
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Q1. How to deal customers
Ans. 
Dealing with customers requires empathy, active listening, and problem-solving skills.
• Listen actively to their concerns and complaints

• Empathize with their situation and show understanding

• Offer solutions and options to resolve their issues

• Be patient and remain calm, even in difficult situations

• Follow up with customers to ensure their satisfaction

• Maintain a positive attitude and professional demeanor

• Personalize the inter...read more
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Q2. How to handle the customer
Ans. 
Handle the customer with empathy, active listening, and problem-solving skills.
• Listen actively to the customer's concerns and empathize with their situation.

• Ask questions to understand the issue and gather all necessary information.

• Offer solutions or alternatives to resolve the issue and follow up to ensure satisfaction.

• Remain calm and professional, even in difficult situations.

• Thank the customer for their business and...read more
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Q3. For communication skills
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Q4. What is the basic language
Ans. 
The basic language for customer service is the language that the customer is most comfortable with.
• The basic language for customer service varies depending on the customer's preference

• It could be English, Spanish, French, Mandarin, etc.

• It is important for customer service representatives to be able to communicate effectively in the customer's preferred language

• Using a language that the customer is not comfortable with
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Q5. English and Hindi is the must performance
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Q6. That is the resume for
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Q7. What is the hobbies of customers
Ans. 
It varies from customer to customer and cannot be generalized.
• Hobbies can range from reading, writing, and painting to sports, music, and traveling.

• Some customers may not have any specific hobbies.

• It is important to ask customers about their hobbies to build a rapport and personalize the interaction.
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Q1. What is the first advise for Justin
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Q2. What is the first time bijness devlopement advisor
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Q3. Anything people satyfay for the first advise for Justin
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Q4. Any idea about the sell
Ans. 
Yes, I have an idea about the sell.
• I am familiar with the products and services we offer.

• I have experience in sales and customer service.

• I am knowledgeable about current promotions and discounts.

• I am confident in my ability to communicate the value of our offerings to customers.
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Q5. Any work for Team leader supervisor Bijness devlopement
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Q6. Any questions for Justin Bieber performs during the sell
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Q1. Tell me about your self
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle high-pressure situations and difficult customers

• Proven track record of meeting and exceeding customer satisfaction goals
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Tell me about yourself?
Tell me something about your place?
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