Wings Brand Activation Service Engineer Interview Questions and Answers

Tell me about your hobbies?

Q1. Tell me about yourself?
Ans. 
Experienced customer service executive with a passion for helping customers and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools

• Received multiple awards for outstanding customer service performance
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Q2. What is custom service executive?
Ans. 
A customer service executive is a professional who interacts with customers to handle inquiries, complaints, and provide information about products or services.
• Responsible for addressing customer concerns and resolving issues

• Providing information about products or services

• Handling customer inquiries via phone, email, or in person

• Maintaining customer satisfaction and building relationships

• Processing orders and returns

• Ex...read more
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Q3. Tell me about your family background?
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Great need to work on the way to understand the situation of the pattern

Q1. Just normal question about Tell me about your self
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Q2. Tell me about yourself
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Q3. Most common query asked by the passager
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Q4. Thoughts on india market
Ans. 
India market is diverse and rapidly growing, offering great opportunities for customer service executives.
• India has a large and diverse customer base with varying needs and preferences.

• Rapidly growing economy leading to increased demand for customer service across industries.

• Cultural nuances and regional differences require tailored customer service strategies.

• Emerging technologies and digitalization are transforming c...read more
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Q1. Tell about a challenging situation which you faced and how you countered it ?
Ans. Ina positive manner abt a call which i answered in my previous organisation
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Q2. Tell me about yourself?
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Q3. Past experiences in organisation why do you want to leave that and work in airlines with no prior experience in it?
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Q1. Introduction. Previous job roles
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Q2. About CallBA and British Airways
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Q3. Hobbies related questions.
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General English Aptitude for testing basic English comm skills.

Have the ability to apeak on any topic in a knowledgeable manner

Q1. Introduction, family Background, why due you want to join our organization
Ans. My name is Anjani Nandan Pandey. I live in Ranchi. I have done all my education from Ranchi itself. My hobby is singing, playing guitar and travelling. My family comprises of 8 members. My father, mother and 04 elder sisters one elder member and I am the youngest member in my family. I want to leave Indigo and join your organization for a better hike in salary.
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It was online and had questions regarding customer service and how to deal with hard customers

Based on aviation and maths

Q1. Tell about your self
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Q2. Why do choose the job
Ans. 
I choose this job because I enjoy helping others and have a passion for providing excellent customer service.
• Passion for helping others

• Enjoy providing excellent customer service

• Opportunity to make a positive impact on customers' experiences
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Q3. Who is customer
Ans. 
A customer is an individual or organization that purchases goods or services from a business.
• Customers can be individuals or businesses

• Customers provide revenue for the business

• Customer satisfaction is important for business success

• Examples: A person buying a coffee at a cafe, a company purchasing office supplies
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Q1. What's your qualification
Ans. 
I have a Bachelor's degree in Business Administration with a focus on customer service.
• Bachelor's degree in Business Administration

• Specialization in customer service

• Relevant coursework in communication and problem-solving

• Previous experience in customer service roles
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Q2. Salary expectation
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