Wall Street Exchange Centre Customer Support Executive Interview Questions and Answers

Q1. Tell me About your Resume
Ans. 
Experienced customer support executive with strong communication skills and a proven track record of resolving customer issues.
• 5+ years of experience in customer support roles

• Proficient in handling customer inquiries and complaints

• Skilled in using CRM software to track customer interactions

• Successfully resolved 90% of customer issues within a timely manner

• Received multiple awards for excellent customer service
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Q2. How much year of experience you are holding
Ans. 
I have 5 years of experience in customer support roles.
• I have worked in customer support for 5 years

• I have experience handling customer queries and complaints

• I have worked in both phone and email support roles
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Q1. Which cards are sold by Bajaj Finance?
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Q2. Tell me the full form of RBL.
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Q3. What is finance?
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Q1. What is your vision
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Q2. What is your salary expectations
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English grammar, voice versent, story retelling

Q1. Previous company job responsibilities
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Q2. If customer is adamant how to convince the customer
Ans. 
Listen to the customer, empathize with their concerns, provide solutions and options, and maintain a positive attitude.
• Listen actively to understand the customer's perspective

• Empathize with the customer's concerns and show understanding

• Provide options and solutions that address the customer's needs

• Maintain a positive and professional attitude throughout the interaction

• Seek feedback and ensure the customer feels heard a
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Q1. Self introduction
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Q1. Recent news about hdfc
Ans. 
HDFC Bank recently announced a partnership with Mastercard to launch a co-branded credit card.
• HDFC Bank partnered with Mastercard to launch a co-branded credit card

• The new credit card offers exclusive benefits and rewards for customers

• This partnership aims to enhance customer experience and loyalty
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Q2. About your self
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Q1. My personal information and my aptitude test
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Q2. My hobby and my qualifications
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Q3. Experience and customer relation
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Q4. Basic culture and customer service provider
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Q1. Introduction and skills check
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Q2. Job experience in next job
Ans. 
I have 3 years of experience in a similar role, providing excellent customer support and resolving issues efficiently.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely manner

• Maintained a high level of customer satisfaction through effective communication

• Collaborated with other departments to address customer needs

• Trained new team members on customer support process
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Q3. Skills check or all questions
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Q4. Back office questions
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Q5. Complete profile
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