Vodafone Idea Deputy General Manager Interview Questions and Answers

Q1. Questions are related 4G Packet core network.
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Q1. More about CTC negotiation.
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Q1. Introduce about yourself
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Q2. Work Experience
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Q3. Why I left previous company
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Limited opportunities for growth in previous role

• Seeking new challenges and responsibilities
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Q4. Salary Expectations
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Q1. Introduce about yourself
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Q2. Work Experience
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Q3. Elaborate about your roles and responsibilities
Ans. 
As Deputy Manager, I oversee daily operations, manage staff, implement strategies, and ensure goals are met.
• Supervising and coordinating team activities

• Developing and implementing operational policies and procedures

• Monitoring performance and productivity

• Training and mentoring staff

• Collaborating with other departments for seamless operations
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Q4. Situational based questions
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Q5. Calculation about ROI
Ans. 
ROI is a financial metric used to evaluate the efficiency or profitability of an investment.
• ROI is calculated by dividing the net profit of an investment by the initial cost of the investment and expressing it as a percentage.

• Formula: ROI = (Net Profit / Cost of Investment) * 100

• For example, if an investment of $10,000 generates a net profit of $2,000, the ROI would be 20%.
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Q1. Tell me about yourself and your experience
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Q2. Details on alliance and partnership role worked earlier
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Q1. Tell me about your previous workplace?
Ans. 
My previous workplace was a fast-paced retail store with a focus on customer service and team collaboration.
• Managed a team of 15 employees to ensure smooth operations

• Implemented new customer service strategies resulting in a 20% increase in customer satisfaction

• Collaborated with other departments to optimize inventory management
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Q2. When you are graduated?
Ans. 
I graduated in 2015 with a Bachelor's degree in Business Administration.
• Graduated in 2015

• Bachelor's degree in Business Administration

• Completed my studies at XYZ University
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Q3. Tell us about your last work profile
Ans. 
I was responsible for overseeing daily operations, managing staff, and ensuring customer satisfaction.
• Managed a team of 15 employees

• Implemented new customer service strategies resulting in a 20% increase in customer satisfaction

• Handled scheduling, inventory management, and budgeting
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Q4. Have you completed the diploma?
Ans. 
Yes, I have completed the diploma in Business Management.
• Yes, I have completed a diploma in Business Management.

• I completed the diploma program at XYZ Institute.

• The diploma covered courses in finance, marketing, and leadership.

• I graduated with honors from the program.
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Q5. Do you have any knowledge related to optic fibe?
Ans. 
Yes, I have knowledge related to optic fiber.
• I have experience working with optic fiber cables in previous projects.

• I am familiar with the technology used in optic fiber communication.

• I understand the advantages of using optic fiber for high-speed data transmission.
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Ready for role test needs to be completed even after joining, if you fail the test, you are not eligible to work.

Kya bole, kuch accha nahi hai yaha. just brand name hai

Q1. Xxxx xxxxx xxxxxxxxxx xxxxxxxxxxx
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Q2. Ang naghti gajri manao
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Q1. Kahh aljr sakjd akjhruh
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Q1. What is your experience with your previous companies?
Ans. 
I have over 5 years of experience in various companies, including leading teams and implementing successful strategies.
• Managed a team of 10 employees at Company A

• Implemented a new sales strategy at Company B which resulted in a 20% increase in revenue

• Led a project to streamline operations at Company C, resulting in a 15% cost reduction
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Q2. What strategies can be employed to effectively handle customer escalations?
Ans. 
Effective strategies for handling customer escalations include active listening, empathy, timely resolution, and follow-up.
• Practice active listening to understand the customer's concerns and show empathy.

• Apologize for any inconvenience caused and assure the customer that their issue will be resolved.

• Offer a timely resolution by providing options or solutions to address the customer's issue.

• Follow up with the customer a...read more
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Q3. How can we improve customer Service Level Agreements (SLA)?
Ans. 
Improving customer SLAs involves setting realistic expectations, clear communication, efficient processes, and regular monitoring.
• Set realistic response times based on capacity and resources

• Ensure clear communication of SLA terms to customers

• Implement efficient processes to meet SLA requirements

• Regularly monitor and analyze SLA performance for continuous improvement
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Aptitude Test for joining test

Case study a part of for joining test

Q1. Salary Discussion
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Q2. Prefer location
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Q3. Current CTC in present company
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Q4. Family details & occupation
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Q5. Hobbies & days routine
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Q1. Tibco related questions given
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Q2. Oracle questions and sql
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