Yext Interview Questions and Answers

I manage customer complaints on arrival by actively listening, empathizing, and resolving their issues promptly.

• Actively listen to the customer's complaint without interrupting

• Empathize with the customer and acknowledge their frustration

• Apologize for any inconvenience caused and assure them that their complaint will be addressed

• Resolve the issue promptly by offering a solution or escalating it to the appropriate department

• Follow up with the customer to ensure their satisfacti...read more

Cabin crew make passengers feel more welcoming and comfortable through their actions and service.

• Cabin crew greet passengers with a warm smile and friendly attitude.

• They assist passengers with their luggage and help them find their seats.

• Cabin crew provide clear and concise safety instructions to ensure passengers feel secure.

• They offer refreshments and snacks to keep passengers hydrated and satisfied.

• Cabin crew address any concerns or requests promptly and professionally.

• The...read more

Customer care is providing excellent service to customers, while cabin crew are trained professionals who ensure the safety and comfort of passengers during a flight.

• Customer care involves anticipating and meeting the needs of customers

• Cabin crew are responsible for safety demonstrations, serving food and drinks, and responding to emergencies

• Both customer care and cabin crew require excellent communication and interpersonal skills

• Examples of customer care include greeting cus...read more

Vistara Airlines is a premium full-service airline in India known for its excellent service and comfortable flying experience.

• Vistara Airlines is a joint venture between Tata Sons and Singapore Airlines.

• It is known for its luxurious cabins, delicious meals, and attentive staff.

• Vistara offers a range of services including premium economy class and business class.

• The airline has won several awards for its service and hospitality.

• Vistara operates domestic and international fligh...read more

Vistara Airlines operates in various locations across India and internationally.

• Vistara Airlines has domestic flights to major cities in India such as Delhi, Mumbai, Bangalore, etc.

• Internationally, Vistara Airlines flies to destinations like Singapore, Dubai, Bangkok, etc.

• Vistara Airlines has hubs at major airports like Indira Gandhi International Airport in Delhi and Chhatrapati Shivaji Maharaj International Airport in Mumbai.