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Air India

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3.7

based on 1.3k Reviews

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Air India Senior Customer Service Representative Interview Questions and Answers

Updated 17 Apr 2020

Air India Senior Customer Service Representative Interview Experiences

1 interview found

Senior Customer Service Representative Interview Questions & Answers

user image Anonymous

posted on 25 Mar 2020

I applied via Company Website and was interviewed before Mar 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Self intro , airport activities , y do you suitable
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident , some team from HQ will be predecided about d candidate ..don’t wait if they say they ll get back either call back ..they do just for name sake . Would be preselected before .dont waste time by waiting ‘

Top trending discussions

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 9 Jan 2021

I applied via Walk-in and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell about your favorite place and why?
    • View 4 more answers
  • Q2. Advantages of Social media
  • Ans. 

    Social media provides numerous advantages for businesses, including increased brand awareness, customer engagement, and cost-effective marketing.

    • Increased brand awareness through social media platforms

    • Improved customer engagement and communication

    • Cost-effective marketing through targeted advertising

    • Ability to gather customer feedback and insights

    • Opportunity to build brand loyalty and advocacy

    • Access to a wider audience ...

    • Answered by AI
    View 1 more answer
  • Q3. Why indigo?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Groome well, be confident, don't panic and keep smiling

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 18 Oct 2021

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why indigo? Tell me about indigo.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good . It's basically 2 rounds. Both are HR rounds.

Customer Service Executive Interview Questions & Answers

InterGlobe Aviation user image Anonymous

posted on 2 Jun 2021

I applied via Walk-in and was interviewed before Jun 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
    • View 10 more answers
  • Q2. If u need to ask me a question?
    • Add your answer
  • Q3. Yes sir..... When i need to join..
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - There is 2thinks are very very important to attend the interview...

1.Proper hygienic:

*Shot haircut with neat hair style

*dressing sence (lite blu, white, black matches with black pant) its give u attraction... Blazers is the big advantage

*black shoes with polish

*keen smell of perfume

*proper nail cut

*confidence in walk

And more over always be smile if u don't know the answer please don't be panic. Plz try to tell some related answers...

Eye to eye sight + hygienic +smiling face+confident talk +confidence walk theses body language are most important...


2.self introduction.... And about company...

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 16 Jul 2022

I applied via Walk-in and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Can you tell me about yourself?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I want to help you.The interview is done today but there is little hope.Because I was a little nervous. will you help me?

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 6 Apr 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Monster and was interviewed before Apr 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - BE CONFIDENT

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 11 May 2021

Interview Questionnaire 

1 Question

  • Q1. Why you want to join SpiceJet
    • Add your answer

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 25 Aug 2022

I applied via AmbitionBox and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Mostly will be tell about yourself
    • Add your answer
  • Q2. They will speak abt the shifts and salary
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Online test is like a grammar type so prepare well

Customer Service Executive Interview Questions & Answers

Spicejet user image Anonymous

posted on 29 Apr 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Executive Interview Questions & Answers

Qatar Airways user image Anonymous

posted on 13 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
-

I appeared for an interview in Feb 2024.

Round 1 - Aptitude Test 

Great need to work on the way to understand the situation of the pattern

Round 2 - One-on-one 

(4 Questions)

  • Q1. Just normal question about Tell me about your self
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer
  • Q3. Most common query asked by the passager
    • Add your answer
  • Q4. Thoughts on india market
  • Ans. 

    India market is diverse and rapidly growing, offering great opportunities for customer service executives.

    • India has a large and diverse customer base with varying needs and preferences.

    • Rapidly growing economy leading to increased demand for customer service across industries.

    • Cultural nuances and regional differences require tailored customer service strategies.

    • Emerging technologies and digitalization are transforming c...

    • Answered by AI
    Add your answer
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