Vijay Sales Customer Service Executive Interview Questions and Answers

Q1. Give your intro
Ans. 
I am a dedicated and experienced Customer Care Executive with a strong background in providing exceptional customer service.
• Experienced in handling customer inquiries and resolving issues in a timely manner

• Skilled in building rapport with customers and ensuring their satisfaction

• Proficient in using CRM systems and other customer service tools

• Excellent communication and problem-solving skills

• Ability to work well under p
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Q2. What is 360 degree apraisal
Ans. 
360 degree appraisal is a performance evaluation method that involves feedback from multiple sources.
• Involves feedback from supervisors, peers, subordinates, and sometimes even customers

• Provides a comprehensive view of an employee's performance and behavior

• Helps in identifying strengths and areas for improvement

• Encourages self-awareness and development

• Used for performance reviews, promotions, and training purposes
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Different type of qualify test

Q1. Gm interview test regarding selling skills
Ans. Cold calling with new customer apointing
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Q2. How long in a day u can work
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Q1. What is your 1st priority
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Q1. Reason for leaving previous company
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a more challenging role

• Seeking a company with better growth prospects
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Q2. How would you deal with high rated customer
Ans. 
Handle high rated customers with empathy and professionalism.
• Listen actively to the customer's concerns and show empathy.

• Apologize for any inconvenience caused and assure them that their issue will be resolved.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Maintain a positive attitude and remain calm, even if the customer is upset.
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Normal company use cases will be given for analysis

Q1. Questions regarding tools.
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Q1. Salary issue is always
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Q2. Management system not good
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Q1. Work load is too much
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Q2. Behavioural issue
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Q1. Promotion opportunity issue
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Q2. Mental health issues
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Q1. Not proper focus on their employees
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Q2. Work load is too much
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Q1. About yourself, family background
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Q2. It's very easy to tell
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