Utkarsh Small Finance Bank Senior Customer Service Executive Interview Questions and Answers

To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.

• Build rapport by actively listening and showing genuine interest in their concerns.

• Understand their needs by asking open-ended questions and conducting thorough research.

• Provide solutions that align with their goals and address their pain points.

• Showcase value by highlighting the uniqu...read more

CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.

• CASA is a type of bank account where customers can deposit their money.

• It includes both current accounts and savings accounts.

• CASA deposits are considered to be low-cost funds for banks.

• Banks offer higher interest rates on savings accounts to attract more customers.

• CASA ratio is an important metric for banks to me...read more

New bank policies aim to improve customer experience and security.

• Banks are implementing more advanced security measures to protect customer data

• Digital banking is becoming more prevalent, with banks offering more online and mobile services

• Some banks are offering incentives for customers to switch to paperless statements and online banking

• There is a focus on improving customer service and reducing wait times in branche...read more