Unity Small Finance Bank Interview Questions and Answers

A detailed understanding of banking knowledge is essential.

Details regarding banking CRM knowledge.

Q1. What is involved in the implementation of a Customer Relationship Management (CRM) application?
Ans. 
Implementing a CRM involves planning, customization, data migration, training, and ongoing support to enhance customer relationships.
• Define project scope and objectives, e.g., improving customer engagement.

• Select the right CRM software based on business needs, e.g., Salesforce or HubSpot.

• Customize the CRM to fit specific workflows, e.g., adding custom fields for lead tracking.

• Migrate existing customer data into the new...read more
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Q1. What are the data privacy law in India
Ans. 
Data privacy laws in India regulate the collection, storage, and use of personal data by organizations.
• The main data privacy law in India is the Personal Data Protection Bill, which is currently under consideration by the Indian government.

• The Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 also govern ...read more
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Q2. How you negotiate with the client?
Ans. 
I negotiate with clients by understanding their needs, building rapport, presenting solutions, and finding common ground.
• Listen actively to the client's concerns and objectives

• Communicate clearly and professionally

• Offer solutions that meet the client's needs while also aligning with company goals

• Find common ground and compromise when necessary

• Ensure all terms are clearly outlined and agreed upon
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Q3. Name the land laws
Ans. 
Land laws refer to the legal regulations governing the ownership, use, and transfer of land.
• Land Acquisition Act, 1894 - governs the acquisition of land for public purposes

• Transfer of Property Act, 1882 - regulates the transfer of property including land

• Registration Act, 1908 - mandates the registration of documents related to land transactions

• Real Estate (Regulation and Development) Act, 2016 - regulates the real esta
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Q4. Describe new criminal law
Ans. 
New criminal law refers to recent legislation or amendments that impact criminal offenses and penalties.
• New criminal laws may introduce stricter penalties for certain offenses

• They may also create new offenses to address emerging issues in society

• Changes in criminal law often reflect shifts in public policy or priorities
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Q5. Define Software licensing Agreement
Ans. 
A software licensing agreement is a legal contract between the software owner and the end user, outlining the terms and conditions of use.
• Specifies the rights and restrictions of software use

• Outlines payment terms and conditions

• Defines the duration of the license

• Includes provisions for software updates and support

• Addresses intellectual property rights and confidentiality

• Examples: Microsoft Office End User License Agree...read more
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Draft of NDA letter within 29 mints

Q1. Related to current work
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Q2. Related to service background
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Q1. Related to current work
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Q2. Related to jd of new role
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Q1. What salary you are taking in Current organisation??
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Q2. What banking work u r working??
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Q1. How much experience in Insurance
Ans. 
I have 5 years of experience in the insurance industry, including roles in sales and customer service.
• 5 years of experience in the insurance industry

• Roles in sales and customer service

• Familiar with insurance policies and regulations

• Experience in handling claims and customer inquiries
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Q2. Expected salary
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My expected salary is negotiable and dependent on the overall compensation package offered.
• My expected salary is based on my experience, skills, and the responsibilities of the role.

• I am open to discussing the salary range for this position during the interview process.

• I am looking for a competitive salary that reflects my qualifications and contributions to the company.
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Q1. Insurance Experience
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I have 5 years of experience in the insurance industry, including managing a team of agents and overseeing sales targets.
• Managed a team of insurance agents to achieve sales targets

• Developed and implemented strategies to increase customer retention

• Analyzed market trends and competitor activities to adjust sales tactics

• Collaborated with underwriters to ensure accurate policy issuance

• Handled customer inquiries and complai
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Q2. Last Organization
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I was the Cluster Manager at XYZ Company, overseeing multiple branches and ensuring operational efficiency.
• Managed a team of branch managers and staff

• Implemented strategies to increase sales and profitability

• Monitored key performance indicators and reported to upper management
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Q1. Current organization and JD
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Q2. Over-all Past experience
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I have over 10 years of experience in management roles, including leading teams, developing strategies, and achieving targets.
• Managed teams in various industries such as retail, hospitality, and finance

• Developed and implemented successful sales and marketing strategies

• Consistently met and exceeded performance targets

• Led cross-functional teams to drive business growth

• Strong track record of building and maintaining clien
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Q1. How can you contribute in organisation objective
Ans. 
I can contribute to the organization's objectives by setting clear goals, motivating teams, and implementing strategic plans.
• Setting clear and achievable goals for each team member

• Motivating teams to perform at their best

• Implementing strategic plans to align with organizational objectives

• Regularly monitoring progress and making adjustments as needed
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