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Ujjivan Small Finance Bank

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4.1

based on 5.4k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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Ujjivan Small Finance Bank Customer Care Representative Interview Questions and Answers for Freshers

Updated 29 Dec 2021

Ujjivan Small Finance Bank Customer Care Representative Interview Experiences for Freshers

1 interview found

Customer Care Representative Interview Questions & Answers

user image

posted on 29 Dec 2021

Interview Questionnaire 

3 Questions

  • Q1. Based on your job role, about banking, blanking terms etc
    • Add your answer
  • Q2. Based on educational Background, job role and type, banking related
    • Add your answer
  • Q3. Communication and confidence level check.
    • Add your answer

Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

Customer Relationship Manager Interview Questions & Answers

HDFC Bank user image Priyanka Singh

posted on 29 May 2022

I applied via Campus Placement and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic quantitative aptitude, Reasoning ability, communication skills, English were the topics and difficulty level was medium

Round 2 - Group Discussion 

Discussions on economics, current affairs, recent political issues

Round 3 - HR 

(1 Question)

  • Q1. Questions asked by me were a bit personal like about my family and town where i belong to and my academic background also i was asked about whether i want to study further or not
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and converse with your interviewers not just answering their questions. Show your eagerness for working with them.. Best of luck

Customer Relationship Manager Interview Questions & Answers

Axis Bank user image Anonymous

posted on 8 Jul 2021

I applied via Referral and was interviewed before Jul 2020. There was 1 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - They just tests your communication skills

Customer Relationship Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 23 Mar 2021

I applied via Recruitment Consultant and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. It's a hard profile job can you do this.
    • View 2 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - It's a simple interview, two round
First is Branch and second is face to HR.

Customer Relationship Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 17 Jun 2021

I applied via Walk-in and was interviewed in Dec 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Why should you join in our company
    • View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I advice to all students that first of all don't be panic.
second thing is whene employer ask me this question i replied that i want to join your company beacause i want learning something new and get some hike on my salary

Customer Relationship Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Where work in conpony?
    • Add your answer
  • Q2. I work from Mahindra tractor finance
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Nice interview

Customer Relationship Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 28 May 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

All finance related questions and information required for employees that's it

Round 3 - HR 

(1 Question)

  • Q1. Only question is what's is your annual package and company policy that's it
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Any interview you are clear only ans yes yes I can do it .
No argument that's mean your selacted.

Customer Relationship Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Salary expectation
    • Add your answer
  • Q2. How many years Experience
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I like its job jana bank but not increment satisfied its role

Customer Relationship Manager Interview Questions & Answers

AU Small Finance Bank user image Anonymous

posted on 29 Sep 2022

I applied via Referral and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. About knowledge of last Job and experiance
    • Add your answer
  • Q2. About of sales knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i have 7 year total experience with sales and service

Customer Relationship Manager Interview Questions & Answers

Jana Small Finance Bank user image Anonymous

posted on 26 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Group Discussion 

About microfinance knowledge

Round 2 - One-on-one 

(2 Questions)

  • Q1. What is portfolio ?
  • Ans. 

    A portfolio is a collection of investments owned by an individual or organization.

    • A portfolio can include stocks, bonds, mutual funds, real estate, and other assets.

    • Diversifying a portfolio can help reduce risk by spreading investments across different asset classes.

    • Investors often review and adjust their portfolios regularly to meet their financial goals.

    • Portfolio management involves selecting and monitoring investmen...

    • Answered by AI
    Add your answer
  • Q2. What is PAR ?
  • Ans. 

    PAR stands for Problem Action Result, a framework used in customer relationship management to address and solve customer issues.

    • PAR is a structured approach to handling customer problems.

    • Identify the problem (P), take appropriate action (A), and achieve a positive result (R).

    • For example, a customer complaint about a product defect could be resolved by acknowledging the issue, offering a replacement, and ensuring custom

    • Answered by AI
    Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. What is About Projection & implement ?
  • Ans. 

    Projection & implement is a process of forecasting future trends and implementing strategies to achieve desired outcomes.

    • Projection involves analyzing past data and trends to predict future outcomes

    • Implementation involves putting plans into action to achieve desired goals

    • Examples include projecting sales growth for the next quarter and implementing marketing strategies to increase customer retention

    • Answered by AI
    Add your answer
  • Q2. What is Target & achievement ?
  • Ans. 

    Target & achievement refers to setting specific goals and working towards meeting or exceeding those goals.

    • Setting specific, measurable, achievable, relevant, and time-bound targets

    • Developing strategies to reach the targets

    • Monitoring progress towards the targets

    • Taking corrective actions if necessary to ensure targets are met or exceeded

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Ok
More about working at Ujjivan Small Finance Bank
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Ujjivan Small Finance Bank Interview FAQs

How to prepare for Ujjivan Small Finance Bank Customer Care Representative interview for freshers?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Ujjivan Small Finance Bank. The most common topics and skills that interviewers at Ujjivan Small Finance Bank expect are Customer Service, Customer Retention, KYC, customer care and Customer Experience.
What are the top questions asked in Ujjivan Small Finance Bank Customer Care Representative interview for freshers?

Some of the top questions asked at the Ujjivan Small Finance Bank Customer Care Representative interview for freshers -

  1. What are the basic banking ter...read more
  2. Types of products in banki...read more
  3. Communication and confidence level che...read more

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Ujjivan Small Finance Bank Customer Care Representative Salary
based on 195 salaries
₹1.6 L/yr - ₹5 L/yr
20% more than the average Customer Care Representative Salary in India
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Ujjivan Small Finance Bank Customer Care Representative Reviews and Ratings

based on 82 reviews

4.2/5

Rating in categories

4.0

Skill development

4.1

Work-life balance

4.0

Salary

4.4

Job security

4.4

Company culture

3.7

Promotions

4.2

Work satisfaction

Explore 82 Reviews and Ratings
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