UBS Processing Executive Interview Questions and Answers

45 mins test for capital market, fund accounting

Q1. Give an example of good customer service.
Ans. 
A good example of customer service is when a representative goes above and beyond to resolve a customer's issue with empathy and efficiency.
• Listening actively to the customer's concerns

• Offering personalized solutions

• Following up to ensure satisfaction
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Q2. Give an example of bad customer service.
Ans. 
Being ignored by a customer service representative when seeking assistance.
• Long wait times on hold without any updates or assistance

• Rude or dismissive behavior from customer service representatives

• Lack of follow-up or resolution to customer inquiries or complaints
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Q3. Give an instance of managing a difficult situation in your life and you handled it successfully.
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Q4. Give an example of your biggest regret so far.
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Q1. Reasons for choosing this company.
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Q2. Reasons for gap in career.
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Q1. Future and Option trading
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Q1. Derivative trading
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Moderate level ,problem solving questions and basics knowledge of finance

Difference between FINANCIAL MARKET AND STOCK MARKET

Q1. How can u make sell on daily basis
Ans. 
By identifying potential leads, building relationships, understanding customer needs, and offering solutions.
• Identify potential leads through networking, cold calling, and referrals.

• Build relationships with customers by providing excellent customer service and follow-up.

• Understand customer needs by asking probing questions and actively listening.

• Offer solutions that meet the customer's needs and provide value.

• Follow up...read more
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Q2. How would you sell a pen to a person who is handicapped
Ans. 
I would highlight the ease of use and comfort of the pen for someone with limited mobility.
• Emphasize the ergonomic design of the pen for comfortable grip

• Highlight the smooth writing experience for effortless use

• Demonstrate how the pen can be easily operated with one hand
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Pretty easy leetcode question for me

Q1. I do not remember
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Q1. Whole night hack athon
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Online Assignment - 90questions on behaviour

Case study on credit analysis

Q1. Interview round
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Q1. HR asked questions on why I want to shift and my preferences.
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