Search

Interview Questions

  • Reviews
  • Salaries
  • Interview Questions
  • About Company
  • Benefits
  • Jobs
  • Office Photos
  • Community
+ Contribute
notification
notification
Login
Upload Button Icon Add office photos
Employer? Claim Account for FREE

HSBC Group

Compare button icon Compare button icon Compare
3.9

based on 4.9k Reviews

Play video Play video Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

HSBC Group Processing Executive Interview Questions and Answers

Updated 1 Jun 2023

HSBC Group Processing Executive Interview Experiences

2 interviews found

Processing Executive Interview Questions & Answers

user image Anonymous

posted on 1 Jun 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. Give an example of good customer service.
  • Ans. 

    A good example of customer service is when a representative goes above and beyond to resolve a customer's issue with empathy and efficiency.

    • Listening actively to the customer's concerns

    • Offering personalized solutions

    • Following up to ensure satisfaction

    • Answered by AI
    Add your answer
  • Q2. Give an example of bad customer service.
  • Ans. 

    Being ignored by a customer service representative when seeking assistance.

    • Long wait times on hold without any updates or assistance

    • Rude or dismissive behavior from customer service representatives

    • Lack of follow-up or resolution to customer inquiries or complaints

    • Answered by AI
    Add your answer
  • Q3. Give an instance of managing a difficult situation in your life and you handled it successfully.
    • Add your answer
  • Q4. Give an example of your biggest regret so far.
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Reasons for choosing this company.
    • Add your answer
  • Q2. Reasons for gap in career.
    • Add your answer

Interview Preparation Tips

Topics to prepare for HSBC Group Processing Executive interview:
  • Customer Service Operations
Interview preparation tips for other job seekers - Prepare well for the interview. Remain clam and composed. Don't be overconfident. Don't bluff or fake any answers, the interviewers can see through them They are well experienced.

Processing Executive Interview Questions & Answers

user image Anonymous

posted on 24 Oct 2021

Interview Questionnaire 

1 Question

  • Q1. Previous experience related questions, how do you prioritize your works,
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and confident during interview

Processing Executive Interview Questions Asked at Other Companies

asked in Cognizant
Q1. What is meant by quality and brief explanation of it with an exam ... read more
View answers (63)
asked in Infosys BPM
Q2. What factors would inform your approach to targeting the right pe ... read more
View answers (7)
asked in Cognizant
Q3. What do you mean by BPO and what do you understand by the term of ... read more
View answers (24)
asked in Cognizant
Q4. WHAT YOU KNOW HEALTH CARE DOMAIN IN THE US SYSTEM?
View answers (8)
asked in Cognizant
Q5. are you aware by the formulas used in excel
View answers (21)
View All

Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

JPMorgan Chase & Co. user image Asha Harry

posted on 4 Feb 2022

I applied via Recruitment Consulltant and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Why are you looking for a change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different organization.

    • Looking for a change to expand my skill set and knowledge.

    • Seeking a more challenging role that aligns with my career goals.

    • Wanting to work in a different industry to gain new experiences.

    • Desire to work in a company with a better work-life balance.

    • Seeking better compensation and benefits.

    • Wanting to work in a more supportive and collaborative tea

    • Answered by AI
    Add your answer
  • Q2. What are your salary expectations?
  • Ans. 

    I expect a competitive salary based on my experience and skills.

    • I am looking for a salary that reflects my qualifications and the responsibilities of the role.

    • I have researched the average salary range for Customer Service Executives in this industry.

    • I am open to negotiation and would like to discuss the salary package further.

    • I believe that fair compensation is important for job satisfaction and motivation.

    • Answered by AI
    Add your answer
  • Q3. Share details of your previous job.
  • Ans. 

    I worked as a Customer Service Executive at XYZ Company.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Achieved monthly targets for customer sati

    • Answered by AI
    Add your answer
  • Q4. Why should we hire you?
  • Ans. 

    I have excellent communication skills, a strong customer focus, and a proven track record in delivering exceptional customer service.

    • I have a friendly and approachable demeanor, which helps me build rapport with customers.

    • I am a good listener and can empathize with customers' concerns and needs.

    • I am highly organized and can handle multiple tasks efficiently.

    • I have a problem-solving mindset and can think quickly on my f...

    • Answered by AI
    Add your answer
  • Q5. Tell me about yourself.
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong background in providing exceptional customer support.

    • Over 5 years of experience in the customer service industry

    • Proficient in handling customer inquiries, complaints, and resolving issues

    • Skilled in building positive relationships with customers

    • Excellent communication and problem-solving skills

    • Ability to work well under pressure and in a fast-pace

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for JPMorgan Chase & Co. Customer Service Executive interview:
  • Interviewing
  • Communication Skills
Interview preparation tips for other job seekers - Prepare for the most common questions like information abour yourself and job profile in previous companies if any. Be precise and to the point, but conversational.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 6 Aug 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Salary drawn in current organization
    • Add your answer
  • Q2. Why you want to join American Express?
    • Add your answer
Round 3 - VnA 

(1 Question)

  • Q1. A paragraph was given to me. I was asked to read it for 2 mins and they would remove it from the screen and ask me questions from the paragraph and answers must be relevant to the paragraph. A mock call si...
    • Add your answer
Round 4 - Technical 

(2 Questions)

  • Q1. Why you want to join Amex? Tell about your hobbies.
    • Add your answer
  • Q2. When I informed I like cooking and it is my hobby. Interviewer asked, "what can can you cook?"
    • Add your answer
Round 5 - Technical 

(2 Questions)

  • Q1. Would you be comfortable doing night shifts? Who do you live with? What does your father do?
    • Add your answer
  • Q2. Travel is in boom. Why are you quitting now?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are seeking a role in Customer Service. Your communication skills need to be good. Be confident and explains your previous/current roles with enthusiasm. Agree to their conditions, e.g. nights shifts, Work from office and all. Remember you are asking for a job, be humble and do not put up your demands.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 2 Feb 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
  • Ans. 

    I am a dedicated and experienced Customer Service Executive with a strong focus on providing exceptional customer support.

    • I have over 5 years of experience in the customer service industry.

    • I am skilled in handling customer inquiries, resolving complaints, and providing product information.

    • I have a proven track record of maintaining high customer satisfaction ratings.

    • I am proficient in using customer service software an...

    • Answered by AI
    Add your answer
  • Q2. Why did u leave last company?
  • Ans. 

    I left my last company due to limited growth opportunities and a desire for a new challenge.

    • Limited growth opportunities

    • Desire for a new challenge

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident n carry a smile on ur face. This will be a must.

Customer Service Executive Interview Questions & Answers

American Express user image Anonymous

posted on 23 Mar 2023

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What is your weakness and how did you cope it
    • Add your answer
  • Q2. What was the most difficult call you got in your job and how dod you handle it
    • Add your answer

Interview Preparation Tips

Topics to prepare for American Express Customer Service Executive interview:
  • Situation
Interview preparation tips for other job seekers - Its very imp to be confident in the job interview otherwise you will not be able to clear the interview and never say anything wrong about your last company otherwise they would never hire you

Customer Service Executive Interview Questions & Answers

American Express user image Meh Shh

posted on 16 Mar 2022

I applied via Recruitment Consulltant and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Ans. I answered this question briefly as i understood that they wanted to check how i am framing my sentences and vocabulary skills. I was told the next day i didnt make it because i didnt ask any questions back like a TWO way conversation. I was trained to ask questions back and make it sound like a conversation if it was a mock call. I was only answering what i was asked and they failed me this round.
    • Answered by Meh Shh
    View 1 more answer
  • Q2. Why Amex? Why did you relocate from Dubai to india.
  • Ans. I joined a zoom call with two employees along with the host. As i started to answer this question, i was interrupted as the interviewee had to take a phone call. Once she was done with her call, even before i could continue my answer i was asked if i was nervous, to which i replied that i was giving honest unprepared answers and i am not nervous at all. Upon finishing my answer, there was blank silence from the other s...
    • Answered by Meh Shh
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make sure you do not end up working under people who dont value your time and experience.
Make sure to voice your experience so that women like the one who interviewed me do not represent Big organisations like that

Customer Service Executive Interview Questions & Answers

Citicorp user image Anonymous

posted on 31 Jul 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Topics shared at that moment we have to speak for 2mins

Round 3 - One-on-one 

(2 Questions)

  • Q1. Tell about yourself
    • Add your answer
  • Q2. Why do you want to work here
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and honest

Customer Service Executive Interview Questions & Answers

American Express user image Kashif Islam

posted on 23 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Mar 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Customer Service Executive Interview Questions & Answers

Motilal Oswal Financial Services user image Anonymous

posted on 6 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Educational details
    • Add your answer
  • Q2. Background experience
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Process related questions
    • Add your answer
  • Q2. Behavioral question
    • Add your answer
More about working at HSBC Group

HSBC Group Interview FAQs

How many rounds are there in HSBC Group Processing Executive interview?
HSBC Group interview process usually has 3 rounds. The most common rounds in the HSBC Group interview process are Resume Shortlist, One-on-one Round and HR.
What are the top questions asked in HSBC Group Processing Executive interview?

Some of the top questions asked at the HSBC Group Processing Executive interview -

  1. Give an example of good customer servi...read more
  2. Give an example of bad customer servi...read more

Tell us how to improve this page.

HSBC Group Interviews By Designations

Interview Questions for Popular Designations

HSBC Group Processing Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

Interview Questions from Similar Companies

JPMorgan Chase & Co. Interview Questions
3.9
 • 751 Interviews
Wells Fargo Interview Questions
3.8
 • 576 Interviews
Citicorp Interview Questions
3.7
 • 573 Interviews
American Express Interview Questions
4.2
 • 365 Interviews
BNY Interview Questions
3.9
 • 347 Interviews
UBS Interview Questions
3.9
 • 338 Interviews
Morgan Stanley Interview Questions
3.6
 • 293 Interviews
Motilal Oswal Financial Services Interview Questions
3.7
 • 268 Interviews
State Street Corporation Interview Questions
3.7
 • 229 Interviews
Cholamandalam Investment & Finance Interview Questions
3.9
 • 190 Interviews
View all

Fast track your campus placements

Indian Institute of Technology (IIT), Kanpur Placement Questions
7 Interviews
Indian Institute of Management (IIM), Bangalore Placement Questions
5 Interviews
Indian Institute of Technology (IIT), Chennai Placement Questions
3 Interviews
Indian Institute of Technology (IIT), Kharagpur Placement Questions
3 Interviews
National Institute of Technology, Surathkal Placement Questions
3 Interviews
Banasthali University Placement Questions
2 Interviews
National Institute of Technology (NIT), Tiruchirappalli Placement Questions
2 Interviews
View all
HSBC Group Processing Executive Salary
based on 45 salaries
₹2.4 L/yr - ₹8.3 L/yr
62% more than the average Processing Executive Salary in India
View more details

HSBC Group Processing Executive Reviews and Ratings

based on 6 reviews

4.7/5

Rating in categories

4.7

Skill development

2.8

Work-life balance

4.7

Salary

2.8

Job security

3.2

Company culture

3.1

Promotions

2.7

Work satisfaction

Explore 6 Reviews and Ratings
HSBC Group Salaries in India
Assistant Manager
2.6k salaries
unlock blur

₹4.5 L/yr - ₹14.8 L/yr

Manager
2.1k salaries
unlock blur

₹8.1 L/yr - ₹28.1 L/yr

Senior Software Engineer
1.6k salaries
unlock blur

₹7.8 L/yr - ₹26 L/yr

Assistant Vice President
1.5k salaries
unlock blur

₹13.8 L/yr - ₹45 L/yr

Software Engineer
1.4k salaries
unlock blur

₹4.9 L/yr - ₹14.5 L/yr

Explore more salaries
Compare HSBC Group with

Wells Fargo

3.8
Compare

JPMorgan Chase & Co.

3.9
Compare

Cholamandalam Investment & Finance

3.9
Compare

Citicorp

3.7
Compare
Popular Calculators
Are you paid fairly?
Monthly In-hand Salary Calculator
Gratuity Calculator
HRA Calculator
Salary Hike Calculator
Did you find this page helpful?
Yes No
write
Share an Interview