TTEC Digital Desktop Support Technician 2 Interview Questions and Answers

Aptitude questions and reasoning

Q1. Introduce yourself
Add your answer
Q2. Educational qualification
Add your answer

Q1. Introduction your self.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• I have X years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Familiar with operating systems such as Windows and MacOS

• Excellent communication
Answered by AI
Add your answer
Q2. Tell me about your role and responsibilities
Ans. 
As a Desktop Support Engineer, I am responsible for providing technical support to end users, troubleshooting hardware and software issues, and maintaining IT systems.
• Provide technical support to end users

• Troubleshoot hardware and software issues

• Install, configure, and maintain IT systems

• Ensure security and compliance with IT policies

• Document and track technical issues and resolutions
Answered by AI
Add your answer

Q1. Domain related queries
Add your answer

Q1. Data centre related questions
Add your answer

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Desktop Support Engineer with a strong background in troubleshooting and resolving technical issues.
• Over 5 years of experience in providing desktop support to end users

• Proficient in diagnosing and resolving hardware and software issues

• Skilled in setting up and configuring desktops, laptops, and peripherals

• Excellent customer service and communication skills

• Certified in CompTIA A+ and Mic...read more
Answered by AI
Add your answer
Q2. What is your salary expectation?
Add your answer

Q1. What is dora process.
Ans. 
The DORA process stands for Discover, Offer, Request, and Acknowledge. It is a method used in DHCP to assign IP addresses to devices.
• Discover: Device sends a broadcast message to discover DHCP servers on the network

• Offer: DHCP server responds with an IP address offer to the device

• Request: Device requests the offered IP address from the DHCP server

• Acknowledge: DHCP server acknowledges the request and assigns the IP addr
Answered by AI
Add your answer
Q2. What is incident and service request?
Ans. 
An incident is an unplanned interruption to an IT service or reduction in the quality of an IT service. A service request is a formal request from a user for something to be provided.
• An incident is a disruption to normal operation that requires immediate attention to restore service.

• A service request is a formal request from a user for information, advice, a standard change, or access to a service.

• Examples: Incident -
Answered by AI
Add your answer
Q3. Which outlook file is responsible for taking backup?
Ans. 
The outlook file responsible for taking backup is the PST file.
• PST file stores emails, contacts, calendar events, and other data in Outlook.

• Users can manually backup their PST file by exporting it from Outlook.

• Third-party backup software can also be used to automatically backup the PST file.
Answered by AI
Add your answer
Q4. What is port number of SMTP/POP/IMAP?
Ans. 
SMTP - 25, POP - 110, IMAP - 143
• SMTP uses port 25 for sending emails

• POP uses port 110 for receiving emails

• IMAP uses port 143 for accessing emails
Answered by AI
Add your answer

Q1. What is ip, can u explain bsod error, and what troubleshoot when printer issue
Ans. 
IP stands for Internet Protocol, BSOD is Blue Screen of Death error in Windows, troubleshoot printer issues by checking connections, drivers, and restarting.
• IP stands for Internet Protocol, a unique address assigned to each device connected to a network.

• BSOD (Blue Screen of Death) is a Windows error screen displayed when a system encounters a critical error.

• To troubleshoot printer issues, check connections, ensure driv...read more
Answered by AI
Add your answer
Q2. Can u explain what is ur responsibility in ur previous company
Add your answer
Q3. What is bsod error
Ans. 
BSOD stands for Blue Screen of Death, a Windows operating system error screen displayed when a system encounters a critical error.
• BSOD is a stop error screen that appears when the Windows operating system encounters a system crash or critical error.

• It is usually displayed in a blue background with white text, hence the name Blue Screen of Death.

• BSOD errors can be caused by hardware failures, software issues, driver pro...read more
Answered by AI
Add your answer
Q4. How to installation wudu
Ans. 
Wudu is the Islamic procedure for washing parts of the body before prayer.
• Perform intention (niyyah) for wudu

• Wash hands up to wrists three times

• Rinse mouth three times

• Wash nose three times

• Wash face three times

• Wash arms up to elbows three times

• Wipe head once

• Wash feet up to ankles three times

• Ensure water reaches all parts being washed

• Maintain order and continuity in the process
Answered by AI
Add your answer
Q5. Can u solve priner issue
Ans. 
Yes, I can solve printer issues as a Desktop Support Engineer.
• I have experience troubleshooting printer connectivity issues.

• I am familiar with installing printer drivers and configuring printer settings.

• I can troubleshoot common printer errors such as paper jams and low ink levels.
Answered by AI
Add your answer

Q1. Questions regarding to my personality and work ethnic
Add your answer

Q1. Basic desktop troubleshoot question
Add your answer

Q1. Expected salary and benefits
Add your answer

Q1. Doora process, DSCP Process
Add your answer
Q2. IPV4, NETWORK, ITIL , BLACK SCREEN OF DEATH
Add your answer

Q1. Nothing extra some normal questions
Add your answer