Toothsi Interview Questions and Answers

Q1. How do you manage multiple technical ticket with standard of customer service?
Ans. 
I prioritize tickets based on urgency, communicate clearly with customers, and ensure timely resolution.
• Prioritize tickets based on urgency to ensure critical issues are addressed first

• Communicate clearly with customers to manage expectations and provide updates

• Ensure timely resolution by setting realistic timelines and following up on progress

• Maintain a high standard of customer service by being empathetic and proacti
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Q2. Can you please describe a time when you implemented a process or a new tool to the process which significantly increased your team efficiency or customer service ?
Ans. 
Implemented a new ticketing system which streamlined communication and improved response times.
• Researched and selected a new ticketing system that allowed for better organization and tracking of customer inquiries

• Provided training to team members on how to use the new system effectively

• Monitored response times and customer satisfaction levels before and after implementation to measure impact
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Q1. How do you handle situations where your team is facing a significant backlog of support request ?
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Q2. Describe how you onboard the new member to ensure that they quickly become productive and align with the teams goal.
Ans. 
New members are onboarded through a structured process to quickly integrate and align with team goals.
• Provide a detailed orientation session to introduce the new member to the team, company culture, and goals.

• Assign a mentor or buddy to guide the new member through their initial days and help them understand their role.

• Offer training sessions on tools, processes, and systems used by the team.

• Set clear expectations and ...read more
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OQ/IQ/PQ qualifications

Medical devices and guidelines

Q1. Salary expectation
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Q2. Won't negotiate salary, salary is fixed according to budget.
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Q1. Gv black classification
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Q2. Angel malocclusion
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Q3. How to check mobility
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Q1. What is sales tell me something about sale
Ans. 
Sales is the process of selling products or services to customers in exchange for money.
• Sales involves identifying potential customers and persuading them to make a purchase.

• Effective sales techniques include building relationships, understanding customer needs, and demonstrating product value.

• Sales can be done through various channels such as cold calling, email marketing, and in-person meetings.

• Successful salespeople...read more
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Q2. Do you know something about toothsi
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