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Toothsi Technical Support Manager Interview Questions and Answers

Updated 17 Aug 2024

Toothsi Technical Support Manager Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Aug 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. How do you manage multiple technical ticket with standard of customer service?
  • Ans. 

    I prioritize tickets based on urgency, communicate clearly with customers, and ensure timely resolution.

    • Prioritize tickets based on urgency to ensure critical issues are addressed first

    • Communicate clearly with customers to manage expectations and provide updates

    • Ensure timely resolution by setting realistic timelines and following up on progress

    • Maintain a high standard of customer service by being empathetic and proacti

  • Answered by AI
  • Q2. Can you please describe a time when you implemented a process or a new tool to the process which significantly increased your team efficiency or customer service ?
  • Ans. 

    Implemented a new ticketing system which streamlined communication and improved response times.

    • Researched and selected a new ticketing system that allowed for better organization and tracking of customer inquiries

    • Provided training to team members on how to use the new system effectively

    • Monitored response times and customer satisfaction levels before and after implementation to measure impact

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. How do you handle situations where your team is facing a significant backlog of support request ?
  • Q2. Describe how you onboard the new member to ensure that they quickly become productive and align with the teams goal.
  • Ans. 

    New members are onboarded through a structured process to quickly integrate and align with team goals.

    • Provide a detailed orientation session to introduce the new member to the team, company culture, and goals.

    • Assign a mentor or buddy to guide the new member through their initial days and help them understand their role.

    • Offer training sessions on tools, processes, and systems used by the team.

    • Set clear expectations and ...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One should be focused on showcasing your leadership skill instead of showing more technical skill.

This include team management ,problem solving ability and customer centric approach.

Emphasis your ability to use data driven approach and stay updated on industries trends.

Try to demonstrate your engagement and understanding of the role.

Thanks

Interview questions from similar companies

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you think we do at Impact Guru
  • Q2. Give a brief introduction about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Salary always on time
HR team is best
Join the team
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Technical 

(2 Questions)

  • Q1. Questions related to SCM
  • Q2. Bucket level creation
Round 3 - One-on-one 

(2 Questions)

  • Q1. Reports and tracking required.
  • Q2. How to deal with low fill rate
  • Ans. 

    Low fill rate can be dealt with by analyzing the root cause and implementing corrective actions.

    • Analyze the reasons for low fill rate such as inaccurate forecasting, poor inventory management, or supplier issues

    • Implement corrective actions such as improving forecasting accuracy, optimizing inventory levels, or finding alternative suppliers

    • Regularly monitor and measure fill rate to ensure improvements are sustained

    • Colla...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm and give to the point answers.
Prepare your function well.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Oct 2023. There were 2 interview rounds.

Round 1 - Coding Test 

Sql with window functions

Round 2 - Assignment 

Data analysis assignment based on python and SQL including visualisations

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Scenario based questions
Round 3 - Behavioral 

(1 Question)

  • Q1. Asking how my previous role will fit for my new role
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself and why should we hire you?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via LinkedIn and was interviewed in Jul 2024. There was 1 interview round.

Round 1 - Case Study 

Case was about how many iPhones are presently used in China

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
More than 8 weeks
Result
Not Selected

I applied via Indeed and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - Aptitude Test 

Coding, business writing and experience survey business writing is about budget analysis they give you everything you should write business writing .do u want to go with existing company or upgrade company they give you information this was my last interview i dint get call

Interview Preparation Tips

Interview preparation tips for other job seekers - business writing coding
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Case Study 

Was asked to profile companies

Round 2 - One-on-one 

(1 Question)

  • Q1. How will you approach a market research problem
  • Ans. 

    I will approach a market research problem by first defining the objectives, conducting thorough research, analyzing data, and presenting actionable insights.

    • Define the research objectives clearly to ensure focus

    • Conduct thorough research using a mix of qualitative and quantitative methods

    • Analyze the data collected to identify trends, patterns, and insights

    • Present actionable recommendations based on the findings

    • Stay upda

  • Answered by AI

I applied via Company Website and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Why should I hire you? what makes you better from others?
  • Q2. What are your strengths and weakness?
  • Q3. What are the situations where you couldn't convince the customer and why?
  • Ans. 

    There have been situations where customers were not convinced due to budget constraints or lack of understanding of the product.

    • Some customers had a limited budget and were not willing to invest in our product.

    • In some cases, the customer did not fully understand the benefits of our product and how it could help their business.

    • There were also instances where the customer had a preconceived notion about our product based...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidant, Don't be too upfront and mostly be calm. Don't be tensed, always have a smile on the face.

Toothsi Interview FAQs

How many rounds are there in Toothsi Technical Support Manager interview?
Toothsi interview process usually has 2 rounds. The most common rounds in the Toothsi interview process are HR and One-on-one Round.
What are the top questions asked in Toothsi Technical Support Manager interview?

Some of the top questions asked at the Toothsi Technical Support Manager interview -

  1. Can you please describe a time when you implemented a process or a new tool to ...read more
  2. How do you manage multiple technical ticket with standard of customer servi...read more

Tell us how to improve this page.

Toothsi Technical Support Manager Interview Process

based on 1 interview

Interview experience

4
  
Good
View more

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