Toothsi Technical Support Manager Interview Questions and Answers

I prioritize tickets based on urgency, communicate clearly with customers, and ensure timely resolution.

• Prioritize tickets based on urgency to ensure critical issues are addressed first

• Communicate clearly with customers to manage expectations and provide updates

• Ensure timely resolution by setting realistic timelines and following up on progress

• Maintain a high standard of customer service by being empathetic and proacti

Implemented a new ticketing system which streamlined communication and improved response times.

• Researched and selected a new ticketing system that allowed for better organization and tracking of customer inquiries

• Provided training to team members on how to use the new system effectively

• Monitored response times and customer satisfaction levels before and after implementation to measure impact

New members are onboarded through a structured process to quickly integrate and align with team goals.

• Provide a detailed orientation session to introduce the new member to the team, company culture, and goals.

• Assign a mentor or buddy to guide the new member through their initial days and help them understand their role.

• Offer training sessions on tools, processes, and systems used by the team.

• Set clear expectations and ...read more