Netmeds.com Customer Support Associate Interview Questions and Answers

Q1. Self information
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Q2. Hobbies good communication skills
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KNOWLEDGE OF INSURANCE SECTOR

Q1. WORK EXPERIENCE & CTC
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Q2. KNOWLEDGE OF GENERAL INSURANCE
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Q1. Why do you want to join digit?
Ans. 
I want to join digit because of its innovative approach to technology and its reputation for fostering professional growth.
• Digit's focus on cutting-edge technology aligns with my passion for innovation.

• I am impressed by Digit's track record of supporting employee development and career advancement.

• I believe Digit's collaborative work environment will allow me to thrive and contribute effectively.
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Q2. Tell us about yourself
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Experienced Senior Associate with a background in finance and project management.
• Over 5 years of experience in financial analysis and reporting

• Skilled in project management and leading cross-functional teams

• Strong communication and presentation skills

• Proficient in data analysis and financial modeling

• Previous experience working with Fortune 500 companies
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Q1. Stock in inventory associate
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Managing stock in inventory involves tracking, organizing, and optimizing product availability and storage.
• Regularly conduct inventory audits to ensure accuracy.

• Implement a first-in, first-out (FIFO) system to reduce spoilage.

• Utilize inventory management software for real-time tracking.

• Establish reorder points to prevent stockouts.

• Analyze sales trends to forecast future inventory needs.
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Q2. Inventory associateAduite
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Q3. Inventory related
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Q1. They ask about over self and about family
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Q2. And common question about customer service and skill and responsibilities
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Q1. Introduce yourself
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I am a highly motivated and detail-oriented individual with a background in marketing and a passion for data analysis.
• Background in marketing

• Passion for data analysis

• Highly motivated and detail-oriented
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Q2. Why did you choose BPO
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I chose BPO because of the opportunity to work with diverse clients, develop strong communication skills, and gain valuable experience in a fast-paced environment.
• Opportunity to work with diverse clients

• Develop strong communication skills

• Gain valuable experience in a fast-paced environment
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Q1. Introduce yourself
Ans. 
I am a highly motivated and detail-oriented individual with a background in marketing and a passion for project management.
• Background in marketing

• Passion for project management

• Detail-oriented

• Highly motivated
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Q2. What is sales and how to talk with customer
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Sales is the process of selling products or services to customers by understanding their needs and providing solutions.
• Build rapport with the customer by actively listening and asking questions to understand their needs

• Highlight the benefits of the product or service that meet the customer's needs

• Handle objections by addressing concerns and providing additional information or alternatives

• Close the sale by asking for th...read more
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Q1. What are the types of frauds in General Insurance
Ans. 
Types of frauds in General Insurance include premium diversion, false claims, and policy manipulation.
• Premium diversion: When an agent or employee diverts premium payments for personal use.

• False claims: Submitting fake claims for reimbursement.

• Policy manipulation: Altering policy details to obtain more coverage or lower premiums.
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Q2. What are the technicalities to be taken in mind during processing of general insurance claim
Ans. 
Technicalities to consider during processing of general insurance claim
• Verify policy coverage and limits

• Assess the cause of loss and determine if it is covered

• Gather necessary documentation and evidence

• Evaluate the extent of damage or loss

• Adhere to regulatory requirements and timelines

• Communicate effectively with the insured party
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ZSM and branch manager taken interview and finalize

Q1. Finalize the offer and release offer
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Q2. Why are you leaving your previous organisation
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