Mfine Customer Support Associate Interview Questions and Answers

Q1. Job experience, introduction
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Q1. Working experienced
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Final assignment to complete

Q1. Self information
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Q2. Hobbies good communication skills
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Aptitude only BASIC QUESTIONS

Q1. Resume Projects
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Q2. Resume Position of responsibiloity
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KNOWLEDGE OF INSURANCE SECTOR

Q1. WORK EXPERIENCE & CTC
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Q2. KNOWLEDGE OF GENERAL INSURANCE
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ZSM and branch manager taken interview and finalize

Q1. Finalize the offer and release offer
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Q2. Why are you leaving your previous organisation
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Q1. What are the types of frauds in General Insurance
Ans. 
Types of frauds in General Insurance include premium diversion, false claims, and policy manipulation.
• Premium diversion: When an agent or employee diverts premium payments for personal use.

• False claims: Submitting fake claims for reimbursement.

• Policy manipulation: Altering policy details to obtain more coverage or lower premiums.
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Q2. What are the technicalities to be taken in mind during processing of general insurance claim
Ans. 
Technicalities to consider during processing of general insurance claim
• Verify policy coverage and limits

• Assess the cause of loss and determine if it is covered

• Gather necessary documentation and evidence

• Evaluate the extent of damage or loss

• Adhere to regulatory requirements and timelines

• Communicate effectively with the insured party
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Q1. Introduction work experience
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Q1. About company, why would join us Analytics questions
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Q1. Tell something about yourself
Ans. 
I am a dedicated and hardworking individual with a passion for learning and growth.
• I have a Bachelor's degree in Business Administration

• I have 3 years of experience in marketing and sales

• I am fluent in English, Spanish, and French
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Q2. Previous job experience
Ans. 
I have 5 years of experience working in marketing and sales roles at a Fortune 500 company.
• Managed marketing campaigns and strategies to increase brand awareness

• Developed sales tactics to drive revenue growth

• Collaborated with cross-functional teams to achieve business objectives
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Q1. What was your job role in previous company?
Ans. 
I was responsible for managing the marketing campaigns and social media presence of the company.
• Managed marketing campaigns to increase brand awareness

• Handled social media accounts to engage with customers

• Analyzed data to measure the effectiveness of marketing strategies
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Q2. How you handle the customer on calls?
Ans. 
I handle customer calls by actively listening, empathizing with their concerns, and providing solutions in a professional and friendly manner.
• Active listening to understand the customer's issue

• Empathizing with the customer's concerns to show understanding

• Providing solutions or assistance in a professional and friendly manner

• Ensuring clear communication and follow-up if needed
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Q1. Why you left the previous job?
Ans. 
Seeking new challenges and opportunities for growth.
• Desire for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Company restructuring

• Relocation
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Q2. Anything you would like to ask?
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