The Magnum Group Customer Support Associate Interview Questions and Answers

Q1. Tell me something about your self
Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
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Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or i...read more
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Q3. What do you want to choose, customer support or sales
Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
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Q4. How you enjoyed your last Sunday
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Q5. One question will be related tou your hobby
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Q1. What are your salary expectations
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Q2. Are you ready with night shifts
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Q3. What you did yesterday
Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
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Q1. Tell me about yourself ?
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Q2. What did you do yesterday?
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Q1. What was your work in your previous company ?
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Q2. Where were the KPI's
Ans. 
KPI's were used to measure performance and track progress in customer support.
• KPI's (Key Performance Indicators) were likely used to measure metrics such as response time, customer satisfaction, first call resolution rate, etc.

• They help track progress towards goals and identify areas for improvement.

• Examples of KPI's in customer support include average resolution time, customer retention rate, and Net Promoter Score (N
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Speaking and listening test

Q1. How do you handle pressure at your work ?
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Amcat Test happened as first round

Discussed about Current affairs?

Q1. What was your hobbies? How you describe your travel experience?like that.
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Q1. Why would you prefer Q Connect?
Ans. 
I prefer Q Connect because of their excellent customer service and user-friendly platform.
• Q Connect has a highly responsive customer support team that is always available to assist with any issues or concerns.

• Their platform is easy to navigate and use, making it simple to access and manage my account.

• Q Connect offers a wide range of products and services, ensuring that I have everything I need in one place.

• Their compet...read more
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Q2. Better Growth Opportunity and a friendly environment to work.
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Q1. SELF INTRODUCTION ? WHEN YOU WORKING & WHATS YOUR COMPANY NAME BEFORE ? HOW MUCH YEAR YOUR WORK EXPERINCE BEFORE COMPANY ? WHAT YOUR SALARY BEFORE COMPANY ?
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Typing and grammar test in mobile .

Q1. Self introduction ? Why you get this job ? Why am select you ? How much you get this before salary ? Some English newspaper reading .
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Q1. I gave my self introduction and i briefly explain about my education qualification
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Q2. Explain about your favourite sport
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Q3. Tell me about your home town
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Q1. In hr round i gave brife introduction about me and hr asked me some questions about online shopping and i answered the question after that round he promoted me to teb next round
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Q1. Tell me about yourself?
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Q2. How do you deal with angry customer?
Ans. 
I remain calm, listen actively, empathize with the customer, apologize for the inconvenience, and work towards finding a solution.
• Remain calm and composed

• Listen actively to understand the customer's concerns

• Empathize with the customer's situation

• Apologize for the inconvenience caused

• Work towards finding a solution to address the customer's issue

• Offer alternatives or escalate to a supervisor if necessary
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Q3. What is customer support?
Ans. 
Customer support involves providing assistance and resolving issues for customers to ensure their satisfaction with a product or service.
• Assisting customers with inquiries, complaints, and technical issues

• Providing product information and troubleshooting guidance

• Resolving billing and payment issues

• Ensuring customer satisfaction and retention

• Handling escalations and complaints professionally

• Offering proactive support an
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Q1. Tell me about yourself
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Q2. Why you want to join BPO?
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Q3. Tell me about the climate conditions of today?
Ans. 
The climate conditions today are sunny with a slight breeze and temperatures in the mid-70s.
• Sunny weather with clear skies

• Slight breeze noticeable

• Temperature in the mid-70s

• Low humidity levels
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Q4. Why you want to switch your profile?
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This test name is pmap. This is a aptitude test where you find the questions related to english, typing, accent, mathematics and so on