The Magnum Group BPO Executive Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Listen actively to customers and address their concerns promptly

• Provide personalized and empathetic service

• Offer multiple channels for customer support (e.g. phone, email, chat)

• Train employees to handle difficult situations and provide solutions

• Collect feedback and use it to improve service

• Create a customer-centric

To do sales effectively, you need to understand your product, build relationships, communicate persuasively, and follow up consistently.

• Understand your product: Know the features, benefits, and unique selling points of what you're selling.

• Build relationships: Establish trust and rapport with potential customers by listening, empathizing, and addressing their needs.

• Communicate persuasively: Clearly articulate how your p...read more