Dow Chemical International Private Limited Interview Questions, Process, and Tips for Experienced

Q1. What is your role and responsibilities in current role?
Ans. 
As a Customer Service Specialist, my role involves resolving customer inquiries, providing product information, and ensuring customer satisfaction.
• Resolving customer inquiries and issues in a timely and professional manner

• Providing accurate product information and recommendations

• Handling customer complaints and escalations effectively

• Ensuring customer satisfaction through excellent service

• Maintaining customer records a
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Q2. Have you handled international customers?
Ans. 
Yes, I have experience handling international customers.
• I have worked with customers from various countries and cultures, adapting my communication style to meet their needs.

• I am familiar with different time zones and language barriers that may arise when dealing with international customers.

• I have successfully resolved issues and provided excellent service to customers from around the world.

• For example, I once helped ...read more
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Q3. Are you flexible to work in different time zone including permanent night shift?
Ans. 
Yes, I am flexible to work in different time zones including permanent night shift.
• I have previous experience working in different time zones.

• I am willing to adjust my schedule to accommodate different shifts.

• I understand the importance of providing customer service around the clock.

• I am adaptable and can perform well regardless of the time of day.
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Q4. Are you open to work completely from WFH?
Ans. 
Yes, I am open to working completely from WFH.
• I have experience working remotely and am comfortable with virtual communication tools.

• I have a dedicated workspace at home where I can focus on my tasks.

• I am self-motivated and can manage my time effectively without direct supervision.
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Q1. Why you want to leave your current organisation?
Ans. 
Seeking new challenges and growth opportunities.
• Looking for a new challenge to further develop my skills and knowledge.

• Seeking opportunities for career advancement that are not available in my current organization.

• Interested in exploring different industries and gaining diverse experience.

• Want to work in a company that aligns more closely with my values and goals.
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Q2. Do you have knowledge of SAP?
Ans. 
Yes, I have knowledge of SAP.
• I have experience using SAP for order processing and inventory management.

• I am familiar with creating reports and analyzing data in SAP.

• I have received training on SAP during my previous job.

• I have used SAP to track customer interactions and resolve issues efficiently.
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GD technical, technical

Q1. Angular, .net core and azure questions
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Q2. What is use of service in angular, how to create it.
Ans. 
Services in Angular are used to share data or functionality across components. They are singleton objects that can be injected into components.
• Services are created using the 'ng generate service' command or by manually creating a TypeScript class with the @Injectable decorator.

• Services can be injected into components using the constructor of the component class.

• Services can be used to fetch data from APIs, share data b...read more
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Q3. Life cycle of hook in angular.
Ans. 
Hooks in Angular are functions that allow you to manipulate the behavior of components at various points in their lifecycle.
• Hooks are functions that are called at specific points in a component's lifecycle, such as ngOnInit, ngOnDestroy, etc.

• They allow you to perform tasks like initializing data, cleaning up resources, or reacting to changes.

• Hooks can be used to create reusable logic that can be shared across multiple ...read more
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Q1. Angular, .NET , azure all
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Q1. Quetions related Customer complaints like how you will handle queries
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Q2. Scenarios related with Customer complaints
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Q3. Hypothetical Scenarios
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Q1. About your experience
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Q2. Personal details
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Q1. Process knowledge
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Q2. Previous experience
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