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Dow Chemical International Private Limited Customer Service Executive Interview Questions and Answers

Updated 8 Feb 2024

Dow Chemical International Private Limited Customer Service Executive Interview Experiences

1 interview found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Quetions related Customer complaints like how you will handle queries
  • Q2. Scenarios related with Customer complaints
  • Q3. Hypothetical Scenarios

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easyokra
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Dow Chemical International Private Limited
Hi, I have 12 years of experience in sales coordination/customer support. I am looking for job. I have experience in imports & exports.
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Interview questions from similar companies

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Current location, reason for switching, current CTC, expectations, notice period
Round 3 - Technical 

(1 Question)

  • Q1. Current work details, challenges and how to overcome,

Interview Preparation Tips

Interview preparation tips for other job seekers - Give details about your current work and how you will contribute to your organization if selected.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jul 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. What is your Experience ?
  • Ans. 

    I have 5 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing support.

    • 5 years of experience in customer service roles

    • Handled inquiries, resolved complaints, and provided support

    • Proficient in using CRM systems and communication tools

  • Answered by AI
  • Q2. How do you find this job ?
  • Ans. 

    I find this job challenging and rewarding, as it allows me to help customers and solve their problems.

    • I enjoy interacting with customers and providing excellent service

    • I am skilled at resolving customer complaints and issues

    • I am motivated by the opportunity to make a positive impact on customers' experiences

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Good company to work
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via AmbitionBox and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(4 Questions)

  • Q1. I am fresher but very honest towards work
  • Q2. Hard work and team work
  • Q3. Honesty and confidence
  • Q4. Loyalty towards work

Interview Preparation Tips

Interview preparation tips for other job seekers - To work in a challenge environment that would utilise me over all abilities knowledge skills in taking up responsibilities entrusted to me by the management and also which will help my carrier growth in prosperous manner.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What are you like are profile
Round 2 - Aptitude Test 

I don't have specific details on the aptitude test used by Asian Paints for hiring or assessment purposes. However, it's common for aptitude tests to assess numerical reasoning, verbal reasoning, logical reasoning, and sometimes include situational judgment questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on tailoring your resume and cover letter to each job application. Network actively, utilize online platforms, and attend industry events. Prepare for interviews by researching the company and practicing common questions. Highlight your skills, accomplishments, and relevant experiences. Stay persistent, remain positive, and don't be discouraged by rejection. Continuously update your skills and adapt to industry trends.

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test related to your profile which you have applied.

Round 2 - Technical 

(2 Questions)

  • Q1. What is basic function of paint ?
  • Ans. 

    The basic function of paint is to protect and decorate surfaces.

    • Protects surfaces from damage caused by weather, moisture, and other environmental factors

    • Decorates surfaces by adding color and texture

    • Can also provide additional benefits such as fire resistance or anti-microbial properties

    • Examples include interior and exterior house paint, automotive paint, and industrial coatings

  • Answered by AI
  • Q2. Share the one example of most dissatisfied customer and you convert that customer to satisfied.

Interview Preparation Tips

Interview preparation tips for other job seekers - Continuously check the website of Asian pains where asian paints posted about vacancies. There are 2 main round of interview and also written for freshers.

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Sales Knowledge
2. Sales Ideas
3. Market Awareness
4. Competitive products knowledge
5. Offers
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - Group Discussion 

How AI is changing the trends

Round 2 - One-on-one 

(2 Questions)

  • Q1. How will you do market research
  • Ans. 

    Market research will be conducted through surveys, interviews, competitor analysis, and data analysis.

    • Conduct surveys to gather customer preferences and feedback

    • Interview target customers to understand their needs and pain points

    • Analyze competitors' products, pricing, and marketing strategies

    • Utilize data analysis tools to identify trends and patterns in the market

  • Answered by AI
  • Q2. Why are you choosing marketing
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Explain with previous experience

Round 3 - One-on-one 

(1 Question)

  • Q1. Regarding previous experience

I applied via Recruitment Consulltant and was interviewed in Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(1 Question)

  • Q1. Ask about previous company and resin knowledge

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep your technical ready and be prepare for previous company experience

Dow Chemical International Private Limited Interview FAQs

How many rounds are there in Dow Chemical International Private Limited Customer Service Executive interview?
Dow Chemical International Private Limited interview process usually has 1 rounds. The most common rounds in the Dow Chemical International Private Limited interview process are One-on-one Round.
What are the top questions asked in Dow Chemical International Private Limited Customer Service Executive interview?

Some of the top questions asked at the Dow Chemical International Private Limited Customer Service Executive interview -

  1. Quetions related Customer complaints like how you will handle quer...read more
  2. Scenarios related with Customer complai...read more
  3. Hypothetical Scenar...read more

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Dow Chemical International Private Limited Customer Service Executive Interview Process

based on 1 interview

Interview experience

4
  
Good
View more
Join Dow Chemical International Private Limited We help deliver a sustainable future through our innovations.
167% more than the average Customer Service Executive Salary in India
View more details

Dow Chemical International Private Limited Customer Service Executive Reviews and Ratings

based on 3 reviews

2.0/5

Rating in categories

1.5

Skill development

1.5

Work-life balance

3.0

Salary

2.0

Job security

2.0

Company culture

1.0

Promotions

2.0

Work satisfaction

Explore 3 Reviews and Ratings
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