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Asian Paints Customer Service Executive Interview Questions and Answers

Updated 23 Feb 2024

Asian Paints Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. What are you like are profile
Round 2 - Aptitude Test 

I don't have specific details on the aptitude test used by Asian Paints for hiring or assessment purposes. However, it's common for aptitude tests to assess numerical reasoning, verbal reasoning, logical reasoning, and sometimes include situational judgment questions.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on tailoring your resume and cover letter to each job application. Network actively, utilize online platforms, and attend industry events. Prepare for interviews by researching the company and practicing common questions. Highlight your skills, accomplishments, and relevant experiences. Stay persistent, remain positive, and don't be discouraged by rejection. Continuously update your skills and adapt to industry trends.

I applied via Approached by Company and was interviewed in May 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

Aptitude test related to your profile which you have applied.

Round 2 - Technical 

(2 Questions)

  • Q1. What is basic function of paint ?
  • Ans. 

    The basic function of paint is to protect and decorate surfaces.

    • Protects surfaces from damage caused by weather, moisture, and other environmental factors

    • Decorates surfaces by adding color and texture

    • Can also provide additional benefits such as fire resistance or anti-microbial properties

    • Examples include interior and exterior house paint, automotive paint, and industrial coatings

  • Answered by AI
  • Q2. Share the one example of most dissatisfied customer and you convert that customer to satisfied.

Interview Preparation Tips

Interview preparation tips for other job seekers - Continuously check the website of Asian pains where asian paints posted about vacancies. There are 2 main round of interview and also written for freshers.

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Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Business Case Study of aligning Supply Chain

Round 3 - One-on-one 

(1 Question)

  • Q1. Details about my past experience
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Quetions related Customer complaints like how you will handle queries
  • Q2. Scenarios related with Customer complaints
  • Q3. Hypothetical Scenarios

I applied via Walk-in and was interviewed in May 2020. There were 3 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. How to work market
  • Ans. 

    To work the market as a Sales Executive, one must understand the target audience, build relationships, analyze competition, and adapt strategies.

    • Identify the target audience and their needs

    • Build relationships with potential customers through networking and communication

    • Analyze competition to identify unique selling points and market positioning

    • Adapt sales strategies based on market trends and customer feedback

    • Utilize v...

  • Answered by AI
  • Q2. Work in marketing and meeting and sales
  • Q3. Questions how to dealer by stock
  • Q4. Payment suvidha

Interview Preparation Tips

Interview preparation tips for other job seekers - Okay by questions

I applied via Naukri.com and was interviewed before Apr 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

1 hr online test ..normal maths questions... logical reasoning questions

Round 2 - Personal Interview 

(1 Question)

  • Q1. Previous work? How will you drive business? What is conversion,upt? Thats all
  • Ans. 

    To drive business as an Assistant Manager, I will utilize my previous work experience and skills to increase sales, improve customer satisfaction, and implement effective marketing strategies.

    • Utilize previous work experience to identify areas for improvement and implement strategies to drive business growth

    • Develop and execute marketing campaigns to attract new customers and retain existing ones

    • Analyze sales data and cu...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Usually the people who take ur interview are old and very slow and have no idea of how much competition it is outside they are like that frog in well who thinks the well is whole world.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I appeared for an interview before Jan 2024.

Round 1 - Coding Test 

Paint shop overall process Like PT AND ED &SEALER & TOP COAT

Round 2 - Technical 

(2 Questions)

  • Q1. How to manage the customer line
  • Ans. 

    Managing the customer line involves effective communication, organization, and prioritization.

    • Ensure clear communication with customers regarding wait times and updates

    • Implement a queuing system to manage customer flow efficiently

    • Train staff to handle customer inquiries and issues promptly

    • Prioritize urgent cases while maintaining fairness and transparency

    • Utilize technology such as CRM systems to track customer interact

  • Answered by AI
  • Q2. How to relationship with customer end and how to quality issues solved shortly .
  • Ans. 

    Building strong relationships with customers and resolving quality issues promptly are key aspects of customer support.

    • Maintain open communication with customers to understand their needs and concerns

    • Provide timely and effective solutions to quality issues to ensure customer satisfaction

    • Follow up with customers to ensure their issues have been resolved to their satisfaction

    • Implement feedback from customers to improve o...

  • Answered by AI

I applied via Naukri.com and was interviewed before Jul 2020. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Distillation based technical question
  • Q2. Troubleshooting and energy efficiency realated
  • Q3. Process related

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on instrument which play a major role in plant.

I applied via Referral and was interviewed in Aug 2020. There were 6 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. How many types of reactor you handle and troubleshooting? What is the Make of reactor, vessel and pumps?
  • Ans. 

    I handle multiple types of reactors and have experience in troubleshooting them. I am familiar with various makes of reactors, vessels, and pumps.

    • I have experience in handling batch reactors, continuous stirred tank reactors (CSTR), and plug flow reactors (PFR).

    • I am skilled in troubleshooting issues related to reactor temperature, pressure, and mixing.

    • I have worked with reactors from different manufacturers such as ABC...

  • Answered by AI
  • Q2. Types of mechanical seal? And its parameters?
  • Ans. 

    Mechanical seals are used to prevent leakage between two rotating parts in a machine. There are various types of mechanical seals.

    • Types of mechanical seals include pusher, non-pusher, cartridge, and split seals.

    • Parameters of mechanical seals include seal face material, seal face design, and secondary sealing elements.

    • Seal face materials can be ceramic, carbon, or tungsten carbide.

    • Seal face design can be single or doubl...

  • Answered by AI
  • Q3. Which types of column you handles? What types of troubleshooting in it?
  • Ans. 

    I handle various types of columns and troubleshoot issues related to them.

    • I handle columns such as HPLC, GC, ion exchange, and size exclusion.

    • I troubleshoot issues related to column clogging, peak broadening, and retention time shifts.

    • I also perform regular maintenance and calibration to ensure optimal column performance.

    • For example, if I notice a decrease in column efficiency, I may check for leaks, adjust the flow ra...

  • Answered by AI
  • Q4. Which kind of equipment used for vacuum system? What are you know about Dry vacuum pumps and its makes?
  • Ans. 

    Vacuum systems use various types of equipment, including dry vacuum pumps.

    • Vacuum systems require pumps to create and maintain a vacuum.

    • Dry vacuum pumps are oil-free and use non-contacting parts to create a vacuum.

    • Examples of dry vacuum pump makes include Edwards, Leybold, and Agilent.

    • Other types of vacuum pumps include rotary vane, scroll, and turbomolecular pumps.

  • Answered by AI
  • Q5. How many manpower you have and how will you handle it? What is the daily activities and planning for the next days?
  • Q6. How many fabrication, insulation & other party and How you manage them as per job?
  • Ans. 

    We work with multiple fabrication, insulation and other parties as per job requirements and manage them through effective communication and coordination.

    • We identify the required parties for each job and establish clear communication channels with them.

    • We ensure that all parties are aware of their responsibilities and timelines.

    • We regularly monitor the progress of each party and address any issues that arise promptly.

    • We...

  • Answered by AI
  • Q7. What is the procedure for the out side vendor and follow up?
  • Ans. 

    The procedure for outside vendor involves identifying the vendor, negotiating terms, creating a contract, and following up on deliverables.

    • Identify the vendor and their capabilities

    • Negotiate terms and pricing

    • Create a contract outlining expectations and deliverables

    • Follow up regularly to ensure timely delivery and quality

    • Maintain open communication with the vendor throughout the process

    • Evaluate vendor performance and ma

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be a conference, Give positively ans and don’t be nervous.

I applied via Company Website and was interviewed before Jan 2021. There were 2 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Seles improvements, retail relationships building.
  • Q2. Salary discussion, job profile, role ,work preference

Interview Preparation Tips

Interview preparation tips for other job seekers - Looking for retail sales either indias most popular brands

Asian Paints Interview FAQs

How many rounds are there in Asian Paints Customer Service Executive interview?
Asian Paints interview process usually has 2 rounds. The most common rounds in the Asian Paints interview process are Aptitude Test and Technical.

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Asian Paints Customer Service Executive Interview Process

based on 2 interviews

Interview experience

4.5
  
Good
View more

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Asian Paints Customer Service Executive Salary
based on 45 salaries
₹1.8 L/yr - ₹5.7 L/yr
46% more than the average Customer Service Executive Salary in India
View more details

Asian Paints Customer Service Executive Reviews and Ratings

based on 8 reviews

4.2/5

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4.7

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4.0

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4.2

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3.7

Promotions

4.3

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