BASF Customer Service Executive Interview Questions and Answers

PO and Non-PO are two types of procurement processes in SAP.

• PO (Purchase Order) is a formal document that is used to request goods or services from a vendor.

• Non-PO procurement is a process where goods or services are procured without a purchase order.

• Non-PO procurement can be done through various methods such as corporate credit cards, petty cash, or blanket purchase orders.

• PO procurement is a more formal and structure...read more

Explaining 2 way and 3 way, credit memo and observations before posting an invoice.

• 2 way matching involves matching the invoice with the purchase order

• 3 way matching involves matching the invoice with the purchase order and the receiving report

• Credit memo is a document issued by the seller to the buyer, indicating a reduction in the amount due to the buyer

• Before posting an invoice, one should ensure that the invoice is...read more

To rectify duplicate invoice postings in SAP, follow these steps:

• Identify the duplicate invoices using transaction code FB03

• Reverse the duplicate invoices using transaction code FB08

• Check the vendor account balance to ensure accuracy

• Investigate the root cause of the duplicate postings and implement preventative measures

• Consider implementing a duplicate invoice detection tool

Sales is the process of persuading a potential customer to purchase a product or service.

• Sales involves identifying potential customers and their needs

• Salespeople use various techniques to convince customers to buy

• Sales requires building relationships with customers to encourage repeat business

• Sales can involve both face-to-face interactions and online transactions

• Examples of sales include selling cars, insurance, and