Dow Chemical International Private Limited Customer Service Specialist Interview Questions and Answers

As a Customer Service Specialist, my role involves resolving customer inquiries, providing product information, and ensuring customer satisfaction.

• Resolving customer inquiries and issues in a timely and professional manner

• Providing accurate product information and recommendations

• Handling customer complaints and escalations effectively

• Ensuring customer satisfaction through excellent service

• Maintaining customer records a

Yes, I have experience handling international customers.

• I have worked with customers from various countries and cultures, adapting my communication style to meet their needs.

• I am familiar with different time zones and language barriers that may arise when dealing with international customers.

• I have successfully resolved issues and provided excellent service to customers from around the world.

• For example, I once helped ...read more

Yes, I am flexible to work in different time zones including permanent night shift.

• I have previous experience working in different time zones.

• I am willing to adjust my schedule to accommodate different shifts.

• I understand the importance of providing customer service around the clock.

• I am adaptable and can perform well regardless of the time of day.

Yes, I am open to working completely from WFH.

• I have experience working remotely and am comfortable with virtual communication tools.

• I have a dedicated workspace at home where I can focus on my tasks.

• I am self-motivated and can manage my time effectively without direct supervision.

Seeking new challenges and growth opportunities.

• Looking for a new challenge to further develop my skills and knowledge.

• Seeking opportunities for career advancement that are not available in my current organization.

• Interested in exploring different industries and gaining diverse experience.

• Want to work in a company that aligns more closely with my values and goals.

Yes, I have knowledge of SAP.

• I have experience using SAP for order processing and inventory management.

• I am familiar with creating reports and analyzing data in SAP.

• I have received training on SAP during my previous job.

• I have used SAP to track customer interactions and resolve issues efficiently.