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Dow Chemical International Private Limited Customer Service Specialist Interview Questions and Answers
Dow Chemical International Private Limited Customer Service Specialist Interview Experiences
3 interviews found
I applied via Naukri.com and was interviewed in Nov 2024. There was 1 interview round.
(3 Questions)
- Q1. OTC process order management tcodes
- Q2. Previous job experience
- Q3. Communication check
Interview Preparation Tips
(4 Questions)
- Q1. What is your role and responsibilities in current role?
- Ans.
As a Customer Service Specialist, my role involves resolving customer inquiries, providing product information, and ensuring customer satisfaction.
Resolving customer inquiries and issues in a timely and professional manner
Providing accurate product information and recommendations
Handling customer complaints and escalations effectively
Ensuring customer satisfaction through excellent service
Maintaining customer records a
- Q2. Have you handled international customers?
- Ans.
Yes, I have experience handling international customers.
I have worked with customers from various countries and cultures, adapting my communication style to meet their needs.
I am familiar with different time zones and language barriers that may arise when dealing with international customers.
I have successfully resolved issues and provided excellent service to customers from around the world.
For example, I once helped ...
- Q3. Are you flexible to work in different time zone including permanent night shift?
- Ans.
Yes, I am flexible to work in different time zones including permanent night shift.
I have previous experience working in different time zones.
I am willing to adjust my schedule to accommodate different shifts.
I understand the importance of providing customer service around the clock.
I am adaptable and can perform well regardless of the time of day.
- Q4. Are you open to work completely from WFH?
- Ans.
Yes, I am open to working completely from WFH.
I have experience working remotely and am comfortable with virtual communication tools.
I have a dedicated workspace at home where I can focus on my tasks.
I am self-motivated and can manage my time effectively without direct supervision.
(2 Questions)
- Q1. Why you want to leave your current organisation?
- Ans.
Seeking new challenges and growth opportunities.
Looking for a new challenge to further develop my skills and knowledge.
Seeking opportunities for career advancement that are not available in my current organization.
Interested in exploring different industries and gaining diverse experience.
Want to work in a company that aligns more closely with my values and goals.
- Q2. Do you have knowledge of SAP?
- Ans.
Yes, I have knowledge of SAP.
I have experience using SAP for order processing and inventory management.
I am familiar with creating reports and analyzing data in SAP.
I have received training on SAP during my previous job.
I have used SAP to track customer interactions and resolve issues efficiently.
Interview Preparation Tips
Skills evaluated in this interview
(2 Questions)
- Q1. About your experience
- Q2. Personal details
(2 Questions)
- Q1. Process knowledge
- Q2. Previous experience
Customer Service Specialist Jobs at Dow Chemical International Private Limited
What people are saying about Dow Chemical International Private Limited
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Anonymous
posted on 10 Mar 2022
I applied via Recruitment Consulltant and was interviewed before Mar 2021. There was 1 interview round.
(2 Questions)
- Q1. Why should we hire you?
- Q2. Tell me about yourself.
Interview Preparation Tips
2. Sales Ideas
3. Market Awareness
4. Competitive products knowledge
5. Offers
Customer Service Executive Interview Questions & Answers
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Anonymous
posted on 31 Oct 2022
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.
(1 Question)
- Q1. Current location, reason for switching, current CTC, expectations, notice period
(1 Question)
- Q1. Current work details, challenges and how to overcome,
Interview Preparation Tips
Chem Tech
Selected
I applied via Approached by Company and was interviewed in Dec 2023. There were 2 interview rounds.
(2 Questions)
- Q1. Types of pumps , reactors and types of reactions handled
- Ans.
Various types of pumps, reactors, and reactions are handled in the role of Senior Executive.
Types of pumps include centrifugal pumps, positive displacement pumps, and diaphragm pumps.
Reactors can be batch reactors, continuous stirred tank reactors, or plug flow reactors.
Types of reactions handled may include oxidation, reduction, hydrolysis, and polymerization.
Examples: Centrifugal pump, batch reactor, oxidation reacti
- Q2. Reaction processes
(2 Questions)
- Q1. Questions on DSC system
- Q2. Batch process and continuous process
Interview Preparation Tips
Selected
I appeared for an interview before Jan 2024.
Reasoning, grammar, math's and comprehensive
(1 Question)
- Q1. Education and past experience views
- Ans.
Education and past experience are crucial factors in determining a candidate's suitability for a Senior Executive role.
Education should be relevant to the industry and position
Past experience should demonstrate leadership, strategic thinking, and problem-solving skills
Advanced degrees or certifications can be beneficial
Success in previous roles should be highlighted
(1 Question)
- Q1. About yours filed which you have being applied.
(1 Question)
- Q1. Qualifications and past experience
(1 Question)
- Q1. Basic engineering questions
(1 Question)
- Q1. Personal Background, reason for change
Interview Preparation Tips
Be confident and humble
I applied via Walk-in and was interviewed before Jul 2021. There were 3 interview rounds.
(2 Questions)
- Q1. Regarding your last job and what new advance technology you will use there.
- Q2. What about your thoughts in your process in plant or project
(1 Question)
- Q1. Regarding in which palnt you have applied
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Interview based on your previous experience and some technical questions related to your field.
- Q2. What is your previous experience, which field you worked this type of questions
(2 Questions)
- Q1. Work permit and safety
- Q2. After interview if you are selected than salery discuss with HR
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Dow Chemical International Private Limited Customer Service Specialist Interview Process
based on 5 interviews
Interview experience
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Dow Chemical International Private Limited Customer Service Specialist Reviews and Ratings
based on 14 reviews
Rating in categories
|
Customer Service Specialist
71
salaries
|  ₹4.8 L/yr - ₹11.5 L/yr |
|
Process Engineer
45
salaries
| ₹6 L/yr - ₹14 L/yr |
|
Process Automation Engineer
29
salaries
| ₹6 L/yr - ₹24 L/yr |
|
Customer Service Representative
24
salaries
| ₹3.8 L/yr - ₹10 L/yr |
|
IT Analyst
23
salaries
| ₹9.7 L/yr - ₹16 L/yr |
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