Manufacturing Applications/Business Process Support SME

At Dow, we believe in putting people first and we re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you re looking for a challenge and meaningful role, you re in the right place.

About you and the role:

As a Manufacturing Applications/Business Process Support SME / Senior Operations IT Business Process Specialist you will be providing first- and second-level technical management and support of a defined set of global processes, procedures and I/T applications, tools and systems aligned with one or more Operations IT/OT technology disciplines and/or business process areas. This would include IT/OT manufacturing applications such as OPD (Operations Dashboard)/WebEdms/DPRI (Digital Procedures Rounds Inspections).

You will be part of the Operations IT/OT organization which is comprised of architecture, domain and business process experts who facilitate collaboration between function /discipline, business, and other cross-functional experts in the application of corporate level, best-in-class information technology (IT) to enable end-to-end businesses processes and related product and equipment digital threads from an Operations Excellence perspective. The basis of this collaboration is the shared objective of defining, delivering and supporting sustainable IT/OT solutions that provide optimal capability at minimal lifecycle cost to enable safe, reliable, quality, and productive Operations which support best-in-class Employee and Customer Experiences.

Responsibilities

Technical Expertise and Guidance:

• Serve as a global subject matter expert, providing technical expertise and guidance related to system architecture, work processes, and management system best practices.
• Ensure effective and efficient implementation of Operations IT/OT MET1 solutions across areas of scope, including improvements to current SAP functionality, plant start-ups, and new business implementations.

Training and Support:

• Execute the strategy and monitor the effectiveness of routine support for user issues across all regions and sites.
• Provide advanced training, consulting, metrics, support, and troubleshooting activities, and coordinate appropriate life cycle management of IT/OT applications within areas of scope. Ensure resolution of issues, escalating support needs appropriately.
• Coordinate and execute the creation, update, management, and use of job aids, training materials, and metrics related to IT applications and tools, system functionality, and related work processes.
• Coordinate, identify needs, and execute functional and cross-functional training related to areas of scope. Lead leveraging of best practices and sharing of learning experiences across applicable networks.

Improvement Initiatives:

• Develop, implement, and monitor performance measures related to system functionality, work processes, and application life cycle management.
• Lead strategic gap closure activities and other opportunities for improvement and Business Process adoption.
• Lead, coordinate, and execute improvement initiatives related to the area of focus, including training, document updates, metric updates, stakeholder management, and other change management activities.

Qualification s

• A minimum of a Bachelors degree with a major in Computer Science, Information Systems, Engineering, or related technical field.
• A minimum of 5 years of manufacturing and/or I/S-related experience is required.

Your Skills

• Fluent in English / Working in Global Environment
• Manufacturing work process
• SAP knowledge
• Change Management
• Knowledge of Manufacturing applications

Additional notes

• Relocation assistance is not available with this position.
• The ability to accommodate a flexible schedule aligned with international time zones (if required) is essential.

Benefits - What Dow offers you

We invest in you.

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent, and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.

Here are just a few highlights of what you would be offered as a Dow employee:

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives.
• Benefits and programs to support your physical, mental, financial, and social well-being, to help you get the care you need...when you need it.
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning, and educational resources to help you achieve your long term financial-goals.
  • Employee stock purchase programs (availability varies depending on location).
• Student Debt Retirement Savings Match Program (U.S. only).
  • Dow will take the value of monthly student debt payments and apply them as if they are contributions to the Employees Savings Plan (401(k)), helping employees reach the Company match.
• Robust medical and life insurance packages that offer a variety of coverage options to meet your individual needs. Travel insurance is also available in certain countries/locations.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building.
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs.
• Competitive yearly vacation allowance.
• Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).
• Paid time off to care for family members who are sick or injured.
• Paid time off to support volunteering and Employee Resource Group s (ERG) participation.
• Wellbeing Portal for all Dow employees, our one-stop shop to promote wellbeing, empowering employees to take ownership of their entire wellbeing journey.
• On-site fitness facilities to help stay healthy and active (availability varies depending on location).
• Employee discounts for online shopping, cinema tickets, gym memberships and more.
• Additionally, some of our locations might offer:
  • Transportation allowance (availability varies depending on location)
  • Meal subsidiaries/vouchers (availability varies depending on location)
  • Carbon-neutral transportation incentives e.g. bike to work (availability varies depending on location)

Join our team, we can make a difference together.

About Dow Chemical International Pvt Ltd

Dow Chemical International Private Limited (Dow India) aims to be the most innovative, sustainable, inclusive customer-centric materials science company. The company is committed to delivering the right solutions to its customers challenges. With broadest technology sets spanning performance materials, industrial intermediates, and plastics Dow India delivers differentiated science-based products and solutions in high-growth segments, such as packaging, infrastructure, automobile, and consumer care.

A Great Place to Work Certified company with approximately over 1000 employees, its operations comprise of manufacturing sites, innovation center, established centers of excellence, and commercial office. As a responsible corporate, the company supports its Corporate Social Responsibility (program) with technology expertise and employee volunteerism. Dow India works with non-profit partners towards the empowerment of differently abled, women, and children in communities where it operates. The company aims to redefine the societal blueprint, by supporting holistic sustainability and circular economy initiatives.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dows equal opportunities is available on www.dow.com .