Tech Mahindra Voice Process Associate Interview Questions and Answers

Q1. 1) Introduce yourself? 2) you said that your hobbie is reading books,which types of book you read? 3) what do you know about entrepreneurship? 4) you have interest in entrepreneurship then why should you n...read more
Ans. 
I am a Voice Process Associate with a passion for reading books and an interest in entrepreneurship.
• I enjoy reading a variety of books, including fiction, non-fiction, and self-help.

• I believe entrepreneurship is the process of starting and managing a business venture.

• Although I have an interest in entrepreneurship, I am currently focused on developing my skills in the voice process field.

• I have worked on a project rela...read more
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Q1. 1) please tell me about your college studies, project and fields in your resume? 2) what are types of conveyer belts? 3) as you have technical background why you are in this field?
Ans. 
I have a technical background with college studies in engineering. My project focused on designing and implementing a conveyor belt system.
• Studied engineering in college

• Designed and implemented a conveyor belt system for a project

• Explored different types of conveyor belts

• Gained technical knowledge and skills

• Applied technical background to excel in the voice process associate field
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Aptitude test assess the candidate’s cognitive abilities ,skills and potential for learning.

A group discussion is a structured conversation among a group of people usually 6-12 participants , moderated by facilitator.

Q1. Can you tell me about yourself?
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Q2. Why do you want to work for company
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Q3. What are your greatest strengths and weaknesses?
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Q4. How do you handle change or unexpected situations?
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Q5. What are your greatest strengths and weaknesses?
Ans. 
My greatest strength is my ability to communicate effectively and empathize with customers. My weakness is that I can be overly detail-oriented at times.
• Strength: Effective communication skills - able to convey information clearly and concisely

• Strength: Empathy towards customers - able to understand their needs and concerns

• Weakness: Being overly detail-oriented - sometimes spend too much time focusing on minor details

• W...read more
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Q6. How do you handle chane or unexpected situations?
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I handle change or unexpected situations by staying calm, assessing the situation, and adapting quickly.
• Stay calm and composed

• Assess the situation and understand the impact

• Adapt quickly and come up with a solution

• Communicate effectively with team members or customers
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Q1. Tell me about yourself
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I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have over 5 years of experience in customer service roles

• I excel in communication and problem-solving skills

• I am proficient in handling customer inquiries and resolving issues efficiently
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Q2. Why are you choosing this field
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I am choosing this field because I enjoy helping people and have strong communication skills.
• Passion for helping others

• Strong communication skills

• Enjoy problem-solving

• Opportunity for career growth

• Interest in working in a fast-paced environment
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Q1. Tell me about yourself?
Ans. 
I am a dedicated and experienced Voice Process Executive with a strong background in customer service and communication skills.
• Over 5 years of experience in handling customer queries and providing solutions over the phone

• Proficient in using CRM software to track customer interactions and resolve issues efficiently

• Excellent communication skills with a focus on active listening and problem-solving

• Ability to work under pr...read more
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Q2. Why are you interested in this position?
Ans. 
I am interested in this position because I have a passion for customer service and enjoy helping people over the phone.
• I have strong communication skills and enjoy interacting with others.

• I am detail-oriented and can handle multiple tasks efficiently.

• I have previous experience in a similar role, where I excelled in resolving customer issues.

• I am excited about the opportunity to work in a dynamic and fast-paced environm
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Q1. Introduce your self
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I am a dedicated and hardworking individual with excellent communication skills and a passion for learning.
• I have a Bachelor's degree in Business Administration from XYZ University.

• I have worked as a customer service representative for ABC Company for 2 years.

• I am proficient in Microsoft Office and have experience with various CRM software.

• I am a quick learner and enjoy taking on new challenges.

• In my free time, I enjoy...read more
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Q2. Your education and your family background
Ans. 
I come from a middle-class family and have completed my graduation in commerce.
• I belong to a family of four, including my parents and a younger sibling.

• My father works as a government employee and my mother is a homemaker.

• I have completed my Bachelor's degree in Commerce from XYZ University with a first-class.

• I have also completed a diploma course in computer applications.

• My family has always encouraged me to pursue hi
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Q3. Your previous work experience.
Ans. 
I have worked as a customer service representative for a telecom company for 2 years.
• Handled customer queries and complaints through phone and email.

• Resolved technical issues related to internet and phone services.

• Maintained customer records and updated billing information.

• Achieved high customer satisfaction ratings through effective communication and problem-solving skills.
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Q4. Previous company wat was the job role
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Q1. 1.About your native place?
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Q2. 2. How to Make tea in 2 members?
Ans. 
To make tea for 2 members, boil water, add tea leaves, sugar, milk, and let it simmer for a few minutes.
• Boil 2 cups of water in a pot

• Add 2 teaspoons of tea leaves and let it brew for 2-3 minutes

• Add 2 teaspoons of sugar and stir well

• Add 1/2 cup of milk and let it simmer for 2-3 minutes

• Strain the tea into 2 cups and serve hot
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