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Tech Mahindra Desktop Support Engineer L1 Interview Questions, Process, and Tips for Experienced
Tech Mahindra Desktop Support Engineer L1 Interview Experiences for Experienced
1 interview found
I applied via Naukri.com
(2 Questions)
- Q1. What is different between POP ,&IMAP
- Ans.
POP and IMAP are email protocols used for retrieving emails from a mail server.
POP downloads emails from the server to the local device and deletes them from the server.
IMAP syncs emails between the server and the local device, allowing access to emails from multiple devices.
POP is a one-way communication protocol while IMAP is a two-way communication protocol.
POP is less secure than IMAP as it doesn't support encrypti...
- Q2. What is share the troubleshooting Outlook
- Ans.
Sharing the troubleshooting steps for resolving Outlook issues
Document the issue and steps taken to troubleshoot
Share the troubleshooting steps with the team or supervisor
Collaborate with other team members to resolve the issue
Provide feedback on the effectiveness of the troubleshooting steps
Continuously update the troubleshooting steps for future reference
(2 Questions)
- Q1. What is different between network and Networking
- Ans.
Network refers to a group of interconnected devices, while networking refers to the process of connecting these devices.
Network is a noun, while networking is a verb.
Network refers to the physical or logical connections between devices, while networking refers to the process of establishing and maintaining those connections.
Examples of network devices include routers, switches, and servers, while examples of networking...
- Q2. What is switching and routing
- Ans.
Switching and routing are two fundamental concepts in computer networking.
Switching is the process of forwarding data packets between devices on the same network.
Routing is the process of forwarding data packets between different networks.
Switches operate at the data link layer of the OSI model, while routers operate at the network layer.
Switches use MAC addresses to forward packets, while routers use IP addresses.
Exam...
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Selected
I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.
(1 Question)
- Q1. General knowledge about personal life n expectation
(1 Question)
- Q1. Strong on technical Skills
Interview Preparation Tips
- Desktop Support
- CCNA
Desktop Support Engineer Interview Questions & Answers
Accenture
Kushagra Pandey
posted on 15 Oct 2024
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Name & bio & education
- Q2. Future goals & achievements.
- Ans.
My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.
Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)
Gain experience in troubleshooting complex technical issues
Lead projects to improve efficiency and productivity in the IT department
(2 Questions)
- Q1. What is dhcp ?
- Ans.
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
DHCP assigns IP addresses to devices on a network
It also provides other network configuration information such as subnet mask and default gateway
DHCP servers lease IP addresses to devices for a specific period of time
DHCP helps in reducing manual configuration errors
- Q2. How to boot a new laptop
- Ans.
To boot a new laptop, you need to press the power button and wait for the operating system to load.
Press the power button to turn on the laptop
Wait for the manufacturer's logo to appear on the screen
The operating system will start loading
Enter any necessary login credentials if prompted
(2 Questions)
- Q1. Networking question about class a - e
- Q2. Tricky question about topology
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Skills evaluated in this interview
I applied via Walk-in and was interviewed before Nov 2021. There were 5 interview rounds.
Mental maths,problem solving
(2 Questions)
- Q1. How will you face company problem
- Q2. By keeping adjustment and understanding with one another
(1 Question)
- Q1. Why you choose my company
(1 Question)
- Q1. Why you like this company
(1 Question)
- Q1. How will you taggle your sudden struggle if you face
- Ans. I will take decision priority wise
Selected
I applied via Walk-in and was interviewed in Jul 2023. There were 4 interview rounds.
(2 Questions)
- Q1. Hardware desktop and laptop concerned
- Q2. How to network issued resolved
- Ans.
Network issues can be resolved by troubleshooting the network connection, checking hardware and software settings, and seeking help from IT professionals if needed.
Troubleshoot network connection by checking cables, routers, and switches
Verify network settings on the device and ensure correct IP address and DNS settings
Update network drivers and firmware to ensure compatibility and stability
Reset network settings or re...
Laptop or desktop display not showing what do you do
(1 Question)
- Q1. Tell me about your self
(2 Questions)
- Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
- Ans.
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
BSOD is a Windows error screen that appears when a critical system error occurs.
Networking in...
- Q2. What is printer?
- Ans.
A printer is a device that produces text or graphics on paper or other media.
Printers can be connected to computers or networks to produce physical copies of digital documents.
There are different types of printers such as inkjet, laser, and dot matrix printers.
Printers can be used for printing documents, photos, labels, and more.
Common printer manufacturers include HP, Canon, Epson, and Brother.
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Skills evaluated in this interview
Selected
I applied via Naukri.com and was interviewed in Mar 2023. There were 2 interview rounds.
(2 Questions)
- Q1. All over questions desk Stop support related
- Q2. Job related to desktop software testing
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.
(8 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why should we hire you?
- Q5. Why are you looking for a change?
- Q6. Where do you see yourself in 5 years?
- Q7. What are your strengths and weaknesses?
- Q8. Tell me about yourself.
(1 Question)
- Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues
Interview Preparation Tips
Desktop Support Engineer Interview Questions & Answers
HCL Infosystems
Anonymous
posted on 14 Oct 2021
I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.
Interview Questionnaire
7 Questions
- Q1. What is imap, or pop3
- Ans.
IMAP and POP3 are email protocols used for retrieving emails from a mail server.
IMAP stands for Internet Message Access Protocol and allows users to access and manage their emails on a remote server.
POP3 stands for Post Office Protocol version 3 and downloads emails from a mail server to a local device.
IMAP allows for multiple devices to access and sync emails, while POP3 only allows for one device to download emails.
I...
- Q2. What is outlook
- Ans.
Outlook is a personal information manager developed by Microsoft.
It is used for email communication, managing contacts, scheduling appointments, and organizing tasks.
It integrates with other Microsoft Office applications such as Word, Excel, and PowerPoint.
It allows users to create and manage multiple email accounts and folders.
It has features such as email filtering, automatic replies, and calendar sharing.
It can be a...
- Q3. What is safe mode
- Ans.
Safe mode is a diagnostic mode in which a computer's operating system starts with only basic functions.
Safe mode is used to troubleshoot and fix issues with the operating system or software.
In safe mode, only essential drivers and services are loaded, which can help identify and resolve problems.
Safe mode can be accessed by pressing a key during startup, such as F8 for Windows.
In safe mode, the screen resolution may be...
- Q4. System slowness
- Q5. Why we create pst file
- Ans.
PST files are created to store Outlook data locally on a computer.
PST files allow users to access their Outlook data even when not connected to the internet.
They can be used to backup important emails, contacts, and calendar events.
PST files can also be used to transfer Outlook data from one computer to another.
They have a maximum size limit of 50GB in Outlook 2010 and later versions.
PST files can be password protected
- Q6. What is tcp /udp
- Ans.
TCP and UDP are protocols used for communication between devices on a network.
TCP stands for Transmission Control Protocol and is a connection-oriented protocol used for reliable data transfer.
UDP stands for User Datagram Protocol and is a connectionless protocol used for fast data transfer.
TCP is used for applications that require reliable data transfer, such as email and file transfer.
UDP is used for applications tha...
- Q7. How to install operating system
- Ans.
To install an operating system, you need to create a bootable media and follow the installation wizard.
Create a bootable media (USB, DVD, etc.) with the operating system image
Insert the bootable media into the computer and restart it
Follow the installation wizard and select the desired options (language, partition, etc.)
Wait for the installation to complete and restart the computer
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Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.
Data type,variable,java,string.array
Management.team handling'management informations system,economics studty
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Tech Mahindra Desktop Support Engineer L1 Reviews and Ratings
based on 12 reviews
Rating in categories
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