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HCLTech Desktop Support Engineer L1 Interview Questions and Answers

Updated 9 Sep 2021

HCLTech Desktop Support Engineer L1 Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. What is requiment for desktop Support engineer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am available 8 PM 10 AM

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General knowledge about personal life n expectation
Round 3 - Technical 

(1 Question)

  • Q1. Strong on technical Skills

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L1 interview:
  • Desktop Support
  • CCNA
Interview preparation tips for other job seekers - Wear formal properly, shape your beard, professional hairstyle, maintain your self mentally n outside to
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. How many members are there in your family?
  • Q3. Why are you interested in this job?
Round 2 - Technical 

(3 Questions)

  • Q1. What is ip address? Explain the types of ip address?
  • Ans. 

    An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.

    • IP address stands for Internet Protocol address

    • It is a numerical label assigned to each device connected to a network

    • IPv4 addresses are 32-bit and represented in dotted decimal notation (e.g. 192.168.0.1)

    • IPv6 addresses are 128-bit and represented in hexadecimal notation (e.g. 2001:0db8:85a3:0000:000

  • Answered by AI
  • Q2. What is ping command?
  • Ans. 

    Ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network.

    • Ping sends an ICMP echo request to the target host and waits for a response.

    • It measures the round-trip time for messages sent from the originating host to a destination computer.

    • It can also be used to determine the number of hops between two hosts.

    • Ping is commonly used to troubleshoot network connectivity issu

  • Answered by AI
  • Q3. What is antivirus? Name some of the antivirus available in the market?
  • Ans. 

    Antivirus is a software program designed to prevent, detect, and remove malicious software from a computer system.

    • Antivirus software scans files and directories for any malware or suspicious patterns.

    • It uses various techniques like signature-based detection, behavioral analysis, and heuristics to identify and remove viruses.

    • Some popular antivirus software in the market are Norton, McAfee, Kaspersky, Avast, and AVG.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - you have to be confident and try to speak more in English.

Skills evaluated in this interview

I was interviewed in Aug 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Am a fresher please select quick ly

Interview Preparation Tips

Topics to prepare for Infosys Desktop Support Engineer L1 interview:
  • Cloud Computing
Interview preparation tips for other job seekers - Am a fresher please select quick ly
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Technical 

(1 Question)

  • Q1. About IT and Security Domain
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
Selected Selected

I was interviewed in Oct 2022.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(9 Questions)

  • Q1. What is ram and what eeprom
  • Ans. 

    RAM is a volatile memory used for temporary storage while EEPROM is a non-volatile memory used for permanent storage.

    • RAM stands for Random Access Memory and is used for temporary storage of data and instructions while the computer is running.

    • EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is used for permanent storage of data that needs to be retained even when the power is turned off.

    • RAM is v...

  • Answered by AI
  • Q2. How to resolve the system slow issue
  • Ans. 

    To resolve system slow issue, check for malware, clear cache, update drivers, and increase RAM.

    • Scan for malware and viruses using antivirus software

    • Clear cache and temporary files

    • Update drivers for hardware components

    • Increase RAM if possible

    • Disable unnecessary startup programs

    • Defragment hard drive

    • Check for overheating and clean the system if necessary

  • Answered by AI
  • Q3. What is the full form vga cabel
  • Ans. 

    VGA stands for Video Graphics Array.

    • VGA is a standard video connection used to connect a computer to a monitor or display.

    • It is an analog video signal that carries red, green, and blue color information.

    • VGA cables have 15 pins and are commonly used for older computer systems.

    • VGA cables are gradually being replaced by digital connections like HDMI and DisplayPort.

  • Answered by AI
  • Q4. What is the cmos full form
  • Ans. 

    CMOS stands for Complementary Metal-Oxide-Semiconductor.

    • CMOS is a type of semiconductor technology used in microprocessors, microcontrollers, and other digital logic circuits.

    • It is known for its low power consumption and high noise immunity.

    • CMOS is commonly used in devices such as computers, smartphones, and digital cameras.

    • The CMOS battery on a computer motherboard is responsible for maintaining the system clock and o...

  • Answered by AI
  • Q5. CMOS is complementary semi conductor
  • Ans. 

    CMOS is a type of semiconductor technology.

    • CMOS stands for Complementary Metal-Oxide-Semiconductor.

    • It is widely used in digital circuits and microprocessors.

    • It consumes very low power and generates less heat compared to other technologies.

    • Examples of CMOS-based devices include smartphones, laptops, and digital cameras.

  • Answered by AI
  • Q6. What is bios Basic input out system
  • Ans. 

    BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware components during boot-up and provides a runtime interface for operating systems.

    • BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

    • It provides a runtime interface for the operating system to communicate with the hardware components.

    • BIOS settings can be accessed ...

  • Answered by AI
  • Q7. Basic input outputs system
  • Q8. What is the cpu c
  • Ans. 

    CPU stands for Central Processing Unit, which is the primary component of a computer that performs most of the processing.

    • CPU is also known as the brain of the computer

    • It is responsible for executing instructions and performing calculations

    • CPU speed is measured in GHz

    • Examples of popular CPU brands include Intel and AMD

  • Answered by AI
  • Q9. Central processing unit

Interview Preparation Tips

Interview preparation tips for other job seekers - What is ssd what is nvm what is the mac full form
What’s is the post what is the cmos performed

Skills evaluated in this interview

I applied via AmbitionBox and was interviewed in Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Self introduction SDLC Manual About native
  • Q2. Self introduction SDLC Bug life cycle
  • Q3. Self introduction Studies

Interview Preparation Tips

Topics to prepare for Genpact IT Engineer interview:
  • Marketing
Interview preparation tips for other job seekers - Self introduction
About native
SDLC Manual Testing

I applied via Naukri.com and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - HR 

(8 Questions)

  • Q1. What are your salary expectations?
  • Q2. What is your family background?
  • Q3. Share details of your previous job.
  • Q4. Why should we hire you?
  • Q5. Why are you looking for a change?
  • Q6. Where do you see yourself in 5 years?
  • Q7. What are your strengths and weaknesses?
  • Q8. Tell me about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. VPN related Outlook Related What is DNS what is DHCP how add network printer what is blue screen error scanner issues

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidence with your answers

I applied via Naukri.com and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. What is imap, or pop3
  • Ans. 

    IMAP and POP3 are email protocols used for retrieving emails from a mail server.

    • IMAP stands for Internet Message Access Protocol and allows users to access and manage their emails on a remote server.

    • POP3 stands for Post Office Protocol version 3 and downloads emails from a mail server to a local device.

    • IMAP allows for multiple devices to access and sync emails, while POP3 only allows for one device to download emails.

    • I...

  • Answered by AI
  • Q2. What is outlook
  • Ans. 

    Outlook is a personal information manager developed by Microsoft.

    • It is used for email communication, managing contacts, scheduling appointments, and organizing tasks.

    • It integrates with other Microsoft Office applications such as Word, Excel, and PowerPoint.

    • It allows users to create and manage multiple email accounts and folders.

    • It has features such as email filtering, automatic replies, and calendar sharing.

    • It can be a...

  • Answered by AI
  • Q3. What is safe mode
  • Ans. 

    Safe mode is a diagnostic mode in which a computer's operating system starts with only basic functions.

    • Safe mode is used to troubleshoot and fix issues with the operating system or software.

    • In safe mode, only essential drivers and services are loaded, which can help identify and resolve problems.

    • Safe mode can be accessed by pressing a key during startup, such as F8 for Windows.

    • In safe mode, the screen resolution may be...

  • Answered by AI
  • Q4. System slowness
  • Q5. Why we create pst file
  • Ans. 

    PST files are created to store Outlook data locally on a computer.

    • PST files allow users to access their Outlook data even when not connected to the internet.

    • They can be used to backup important emails, contacts, and calendar events.

    • PST files can also be used to transfer Outlook data from one computer to another.

    • They have a maximum size limit of 50GB in Outlook 2010 and later versions.

    • PST files can be password protected

  • Answered by AI
  • Q6. What is tcp /udp
  • Ans. 

    TCP and UDP are protocols used for communication between devices on a network.

    • TCP stands for Transmission Control Protocol and is a connection-oriented protocol used for reliable data transfer.

    • UDP stands for User Datagram Protocol and is a connectionless protocol used for fast data transfer.

    • TCP is used for applications that require reliable data transfer, such as email and file transfer.

    • UDP is used for applications tha...

  • Answered by AI
  • Q7. How to install operating system
  • Ans. 

    To install an operating system, you need to create a bootable media and follow the installation wizard.

    • Create a bootable media (USB, DVD, etc.) with the operating system image

    • Insert the bootable media into the computer and restart it

    • Follow the installation wizard and select the desired options (language, partition, etc.)

    • Wait for the installation to complete and restart the computer

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - These are most important questions for desktop supporter

Skills evaluated in this interview

I applied via Naukri.com and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Coding Test 

Data type,variable,java,string.array

Round 2 - Group Discussion 

Management.team handling'management informations system,economics studty

Interview Preparation Tips

Interview preparation tips for other job seekers - Set weekly goal that you control.A job searcher can't necessary control whether or not she obtain empolment

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HCLTech Desktop Support Engineer L1 Salary
based on 25 salaries
₹1.2 L/yr - ₹4 L/yr
At par with the average Desktop Support Engineer L1 Salary in India
View more details

HCLTech Desktop Support Engineer L1 Reviews and Ratings

based on 7 reviews

4.7/5

Rating in categories

2.7

Skill development

3.8

Work-life balance

2.6

Salary

2.6

Job security

4.4

Company culture

3.1

Promotions

3.2

Work satisfaction

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