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HCLTech Desktop Support Engineer L1 Interview Questions and Answers

Updated 9 Sep 2021

HCLTech Desktop Support Engineer L1 Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. What is requiment for desktop Support engineer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am available 8 PM 10 AM

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed in Nov 2019. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Ask many type of question, I have 3 experience person dat why I can answer the question..
  • Q2. Which is the most comfortable Windows OS for you to work on? ...What is the use of DHCP? ...What is the basic use of DNS at workstations? ...What do you understand by a Default Gateway? ...How can we track...
  • Ans. 

    The most comfortable Windows OS for me to work on is Windows 10.

    • Windows 10 is user-friendly and has a familiar interface.

    • It offers improved security features compared to previous versions.

    • Windows 10 provides regular updates and compatibility with modern software.

    • It has a wide range of hardware and software support.

    • Windows 10 includes useful features like Cortana and virtual desktops.

  • Answered by AI
  • Q3. ...What do you understand by a Default Gateway? ...How can we track the path of the packet going to its destination?
  • Ans. 

    Default Gateway is the IP address of the router that connects a device to other networks. We can track packet path using Traceroute.

    • Default Gateway is the first point of contact for a device when it tries to connect to other networks.

    • It acts as a mediator between the device and other networks.

    • It helps in routing the traffic to the correct destination.

    • Traceroute is a tool that can be used to track the path of a packet g...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I am giving advice to everyone people before u go to interview, u should prepare yourself and be confident.

Skills evaluated in this interview

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. How many members are there in your family?
  • Q3. Why are you interested in this job?
Round 2 - Technical 

(3 Questions)

  • Q1. What is ip address? Explain the types of ip address?
  • Ans. 

    An IP address is a unique identifier assigned to devices on a network. There are two types of IP addresses: IPv4 and IPv6.

    • IP address stands for Internet Protocol address

    • It is a numerical label assigned to each device connected to a network

    • IPv4 addresses are 32-bit and represented in dotted decimal notation (e.g. 192.168.0.1)

    • IPv6 addresses are 128-bit and represented in hexadecimal notation (e.g. 2001:0db8:85a3:0000:000

  • Answered by AI
  • Q2. What is ping command?
  • Ans. 

    Ping command is a network utility used to test the reachability of a host on an Internet Protocol (IP) network.

    • Ping sends an ICMP echo request to the target host and waits for a response.

    • It measures the round-trip time for messages sent from the originating host to a destination computer.

    • It can also be used to determine the number of hops between two hosts.

    • Ping is commonly used to troubleshoot network connectivity issu

  • Answered by AI
  • Q3. What is antivirus? Name some of the antivirus available in the market?
  • Ans. 

    Antivirus is a software program designed to prevent, detect, and remove malicious software from a computer system.

    • Antivirus software scans files and directories for any malware or suspicious patterns.

    • It uses various techniques like signature-based detection, behavioral analysis, and heuristics to identify and remove viruses.

    • Some popular antivirus software in the market are Norton, McAfee, Kaspersky, Avast, and AVG.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - you have to be confident and try to speak more in English.

Skills evaluated in this interview

I applied via Naukri.com

Round 1 - Technical 

(2 Questions)

  • Q1. What is different between POP ,&IMAP
  • Ans. 

    POP and IMAP are email protocols used for retrieving emails from a mail server.

    • POP downloads emails from the server to the local device and deletes them from the server.

    • IMAP syncs emails between the server and the local device, allowing access to emails from multiple devices.

    • POP is a one-way communication protocol while IMAP is a two-way communication protocol.

    • POP is less secure than IMAP as it doesn't support encrypti...

  • Answered by AI
  • Q2. What is share the troubleshooting Outlook
  • Ans. 

    Sharing the troubleshooting steps for resolving Outlook issues

    • Document the issue and steps taken to troubleshoot

    • Share the troubleshooting steps with the team or supervisor

    • Collaborate with other team members to resolve the issue

    • Provide feedback on the effectiveness of the troubleshooting steps

    • Continuously update the troubleshooting steps for future reference

  • Answered by AI
Round 2 - HR 

(2 Questions)

  • Q1. What is different between network and Networking
  • Ans. 

    Network refers to a group of interconnected devices, while networking refers to the process of connecting these devices.

    • Network is a noun, while networking is a verb.

    • Network refers to the physical or logical connections between devices, while networking refers to the process of establishing and maintaining those connections.

    • Examples of network devices include routers, switches, and servers, while examples of networking...

  • Answered by AI
  • Q2. What is switching and routing
  • Ans. 

    Switching and routing are two fundamental concepts in computer networking.

    • Switching is the process of forwarding data packets between devices on the same network.

    • Routing is the process of forwarding data packets between different networks.

    • Switches operate at the data link layer of the OSI model, while routers operate at the network layer.

    • Switches use MAC addresses to forward packets, while routers use IP addresses.

    • Exam...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Communication skills not matter but knowledge is very important

Skills evaluated in this interview

I applied via Company Website and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Why do you want to work for us?
  • Q3. Why you left your previous job?

Interview Preparation Tips

Interview preparation tips for other job seekers - Most important tips for interview
Try to speak yourself before interview
Don't hesitate
Don't nervous
Speak confidently
Prepare well before your interview

I applied via Approached by Company and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Technical 

(1 Question)

  • Q1. Explain about DHCP,DNS,OSI MODEL and different between ost. , pst. In Outlook
  • Ans. 

    Explanation of DHCP, DNS, OSI model, and difference between OST and PST in Outlook.

    • DHCP (Dynamic Host Configuration Protocol) assigns IP addresses to devices on a network.

    • DNS (Domain Name System) translates domain names into IP addresses.

    • OSI (Open Systems Interconnection) model is a conceptual framework for network communication.

    • OST (Offline Storage Table) is a file format used by Outlook to store offline copies of ema...

  • Answered by AI
Round 2 - HR 

(1 Question)

  • Q1. Tell me about your self, salary expectations, location preference about wipro

Interview Preparation Tips

Interview preparation tips for other job seekers - Naukri helped me a lot go with Naukri portal for job 💯 pakka

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. General knowledge about personal life n expectation
Round 3 - Technical 

(1 Question)

  • Q1. Strong on technical Skills

Interview Preparation Tips

Topics to prepare for Wipro Desktop Support Engineer L1 interview:
  • Desktop Support
  • CCNA
Interview preparation tips for other job seekers - Wear formal properly, shape your beard, professional hairstyle, maintain your self mentally n outside to

I was interviewed in Aug 2021.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Am a fresher please select quick ly

Interview Preparation Tips

Topics to prepare for Infosys Desktop Support Engineer L1 interview:
  • Cloud Computing
Interview preparation tips for other job seekers - Am a fresher please select quick ly

I applied via Company Website and was interviewed before Dec 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Questions on Java,SQL,some trending technologies(IOT,Big data),pattern questions, programming questions with different approaches.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basics of DSA, have knowledge about the databases, some common dml ,ddl statements, programming knowledge of a particular language like C,Java, python,etc...have good command on oops concepts... little bit of frameworks knowledge will also help

I applied via Referral and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Java questions

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic questions
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HCLTech Desktop Support Engineer L1 Salary
based on 25 salaries
₹1.2 L/yr - ₹4 L/yr
At par with the average Desktop Support Engineer L1 Salary in India
View more details

HCLTech Desktop Support Engineer L1 Reviews and Ratings

based on 7 reviews

4.7/5

Rating in categories

2.7

Skill development

3.8

Work-life balance

2.6

Salary

2.6

Job security

4.4

Company culture

3.1

Promotions

3.2

Work satisfaction

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